topic Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days? in Get Support

Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

johnCa11 — Wed, 05 Jan 2022 13:17:58 GMT

Hey folks,

I recently realized that for the first since joining Public Mobile, that I had run out of minutes. Finding the Self-Serve options online a little confusing, it me a bit of work to get to where I could purchase an upgrade (crossing my fingers it would be effective right away--it more-or-less was).

Having made my payment (today, July 11th), I checked my payment due date is August 9th, but under My Rewards, it says my next plan cycle starts July 15th. Is this a contradiction? I am wanting to

1) not lose rewards and 2) not pay in full for partial cycle.

Can someone help me understand my position here? Will I be getting what I want (as above in #1 and #2)?

Thanks

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

pbaner3 — Fri, 12 Jul 2019 00:20:53 GMT

The payment date is supposed to automatically adjust when your previous cycle ends.

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

RossN — Fri, 12 Jul 2019 00:33:56 GMT

@johnCa11 hi those dates will clear up there seems to be alot of account issues today

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

computergeek541 — Fri, 12 Jul 2019 00:40:24 GMT

@johnCa11 wrote:
Hey folks,

I recently realized that for the first since joining Public Mobile, that I had run out of minutes. Finding the Self-Serve options online a little confusing, it me a bit of work to get to where I could purchase an upgrade (crossing my fingers it would be effective right away--it more-or-less was).

Having made my payment (today, July 11th), I checked my payment due date is August 9th, but under My Rewards, it says my next plan cycle starts July 15th. Is this a contradiction? I am wanting to
1) not lose rewards and 2) not pay in full for partial cycle.

Can someone help me understand my position here? Will I be getting what I want (as above in #1 and #2)?

Thanks

You don't really have much of a choice. If you wish to change your plan and have it take effect now, the full amount will be due immediately. While you will get a full 30 days (or 90 days depending on plan chosen) of the new plan, anything you paid for the first plan will be forfeited. The remaining 4 days will be lost from the old plan.

As for rewards, you won't lose anything. However, the reward amount won't get applied to your new plan's first payment. Those get added to your account balance after the plan change takes effect. On the renewal after that, you will have extra reward to reduce your required payment.

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

johnCa11 — Fri, 12 Jul 2019 00:45:41 GMT

Thanks. I hope they do. 🙂

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

johnCa11 — Fri, 12 Jul 2019 01:00:34 GMT

Thanks--this is very helpful.

Could I still ask for a little more clarification.

I still find it confusing that the payment due date differs from the plan cycle date. Are they supposed to differ--or is it just an "issue" as @RossN said, that will clear up in a bit? I'd be very grateful for any clarity here. It doesn't seem to covered in the Knowledge Base Self-Serve Account Management section.

Much appreciated.

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

RossN — Fri, 12 Jul 2019 01:09:17 GMT

@johnCa11 you can contact a moderator to look into it for you, if there is an issue they will fix it for you click here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

johnCa11 — Fri, 12 Jul 2019 01:11:32 GMT

Great. Can I just paste a link to this thread somehow or do I start from scratch?

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

RossN — Fri, 12 Jul 2019 01:13:40 GMT

@johnCa11 t may be best to just explian your issue to them good luck!!

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

computergeek541 — Fri, 12 Jul 2019 01:16:41 GMT

@johnCa11 wrote:
Thanks--this is very helpful.

Could I still ask for a little more clarification.

I still find it confusing that the payment due date differs from the plan cycle date. Are they supposed to differ--or is it just an "issue" as @RossN said, that will clear up in a bit? I'd be very grateful for any clarity here. It doesn't seem to covered in the Knowledge Base Self-Serve Account Management section.

Much appreciated.

There's a known site bug going around for a while that causes dates shown to be incorrect.

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

johnCa11 — Fri, 12 Jul 2019 01:21:26 GMT

Okay. So they _should_ be the _same_?

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

computergeek541 — Fri, 12 Jul 2019 01:37:15 GMT

@johnCa11 wrote:
Okay. So they _should_ be the _same_?

In some places, it should specify a date, but in others, it should show a date of the very next day. One is the last day that you have paid for, while the other is the first day that the next payment will cover. Ironically, the plan usually keeps working past midnight because there is a delay in the renewal process.

Re: Ran out of minutes...decided to upgrade plan...paid...Do I really have to pay again in 4 days?

geopublic — Fri, 12 Jul 2019 02:48:08 GMT

@johnCa11 wrote:
Hey folks,

I recently realized that for the first since joining Public Mobile, that I had run out of minutes. Finding the Self-Serve options online a little confusing, it me a bit of work to get to where I could purchase an upgrade (crossing my fingers it would be effective right away--it more-or-less was).

Having made my payment (today, July 11th), I checked my payment due date is August 9th, but under My Rewards, it says my next plan cycle starts July 15th. Is this a contradiction? I am wanting to
1) not lose rewards and 2) not pay in full for partial cycle.

Can someone help me understand my position here? Will I be getting what I want (as above in #1 and #2)?

Thanks

@johnCa11 Instead of a plan change you could have also purchased the 500 minute addon for $5.00 to hold you over. Addon minutes never expire until used up so they are perfect to use as a safety net.

As for the dates is it possible that the rewards date is still showing your old renewal date? If yes, I wouldn't worry about it should correct itself before your next renewal date.