topic Re: Data Usage Calculation in Get Support

Re: Data Usage Calculation

joannwilles — Tue, 04 Jan 2022 18:00:48 GMT

why did my android OS suck up a gig
in three days?!! and why is there no option to talk to a service rep when calling *611? extremely frustrated. grrrr.

Re: Data Usage Calculation

NDesai — Tue, 06 Sep 2016 20:58:42 GMT

In the details, see what app used that 1 gig.

Public Mobile offer support only through email and this community.

Re: Data Usage Calculation

joannwilles — Tue, 06 Sep 2016 20:58:26 GMT

I'm trying to figure out how my android OS sucked up an entire gig in three days. Data is turned off except when I am actually using it. Just signed up for a new plan w/ 4gigs per month but if my OS is taking a gig in thrse days??!!! What's the point. Will go back to bare bones plan and access wifi at a cafe when I need it. Tried to access cust. rep via phone but that option seems ti have disappeared. Colour me extremely unimpressed.

Re: Data Usage Calculation

Pier — Tue, 06 Sep 2016 21:01:14 GMT

Hi @joannwilles,

Sorry to hear that. I think you have to control some apps on your android. Running apps can suck up all your data in a short time. To solve that problem, delete unnessaray apps on your phone or stop them from running in backgrownd. If you really want them to be there, put your mobile data off. Go on setting, data usage and then take out the check mark in front of data mobile. Hope that will help you.

Enjoy...

Re: Data Usage Calculation

joannwilles — Tue, 06 Sep 2016 21:08:10 GMT

I only have mobile data on when I'm using it. Have restricted access on all apps that will allow it. Am baffled by a full gig used by android OS in three/four days. All other apps report expected usage but this. is crazy!

Re: Data Usage Calculation

Pier — Tue, 06 Sep 2016 21:20:15 GMT

@joannwilles,

You cannot use the 611 service you don't have a granfathered plan. Those one before Mars 2015. But, you can use it to recharge or add credit to your phone.

Re: Data Usage Calculation

Pier — Tue, 06 Sep 2016 21:36:55 GMT

In this case, you should double check with @Shazia_Kor @Mary_M to kinow whether everything is fine with your account.

Re: Data Usage Calculation

joannwilles — Tue, 06 Sep 2016 21:38:42 GMT

I've been w/ PM since Oct 2112.

Re: Data Usage Calculation

Rockdaddy22 — Tue, 06 Sep 2016 21:43:54 GMT

Then you should have phone support, unless you signed up for s new plan, then you lost you grandfathered plan with phone support.

Re: Data Usage Calculation

Shazia_K — Tue, 06 Sep 2016 21:44:18 GMT

Hello @joannwilles,

I'm sorry about this,

Can you confirm your current plan?

Thanks,

Shazia

Re: Data Usage Calculation

Rockdaddy22 — Tue, 06 Sep 2016 21:44:34 GMT

But yes, that is crazy data usage, somethings going on.

Re: Data Usage Calculation

joannwilles — Tue, 06 Sep 2016 21:47:10 GMT

Unlimited Canada wide text/calls, 4G data.

Re: Data Usage Calculation

joannwilles — Tue, 06 Sep 2016 21:48:30 GMT

it was the android os.

Re: Data Usage Calculation

Rockdaddy22 — Tue, 06 Sep 2016 21:48:41 GMT

So it looks like you're on a new plan without phone support, but that's ok, we have great support here.

Re: Data Usage Calculation

joannwilles — Tue, 06 Sep 2016 21:51:17 GMT

unlimited text/talk in Canada, 4 GB data usage.

Re: Data Usage Calculation

joannwilles — Tue, 06 Sep 2016 21:52:35 GMT

yeah, but it costs me to access it. not cool.

Re: Data Usage Calculation

Rockdaddy22 — Tue, 06 Sep 2016 21:53:41 GMT

To access what? The community?

Re: Data Usage Calculation

joannwilles — Tue, 06 Sep 2016 21:55:03 GMT

yup...cuz to read or post I have to use the media data I have left.

Re: Data Usage Calculation

Shazia_K — Tue, 06 Sep 2016 21:57:09 GMT

@joannwilles,

Can you send me a private message with your Public Mobile phone number? I will look into this for you.

Thanks,

Shazia

Re: Data Usage Calculation

joannwilles — Tue, 06 Sep 2016 21:59:55 GMT

And yanno what? After being a faithful customer for over three yrs being treated like this truly sucks. I change my plan from $25 per month to $75 per month and I get less service. Sorry but that is all kinds of **bleep**ed up.