topic Re: Data Missing on the $25 Plan? in Get Support

Data Missing on the $25 Plan?

p047 — Wed, 05 Jan 2022 13:17:34 GMT

I'm on the $25 dollar plan with 500mb plus 500mb autopay. I had data up until about a month ago and it stopped working. I checked the self serve to see if I went over but the data usage section is blank. Any help is appreciated. Thanks.

Re: Data Missing on the $25 Plan?

AE_Collector — Wed, 04 Dec 2019 03:12:48 GMT

I believe that "blank" confirms you have used it all up. When is your renewal? Coming up real soon?

AE_Collector

Re: Data Missing on the $25 Plan?

Dunkman — Wed, 04 Dec 2019 03:13:52 GMT

@p047

If you don't see the data counter in your overview page, that means you ran out of data for this payment cycle. You will need to wait until next cycle or buy a data 1 GB data addon.

For example,

Re: Data Missing on the $25 Plan?

AE_Collector — Wed, 04 Dec 2019 03:16:40 GMT

@Dunkman

I keep meaning to ask why you have 2500 minutes of add-on Canada Calling? 5 packages purchased, or some promo in the past that I missed? Just being nosey....

AE_Collector

Re: Data Missing on the $25 Plan?

p047 — Wed, 04 Dec 2019 03:24:55 GMT

Under the overview page it says 'You currently don't have any Add ons on your account'. The formatting is off as well as that sentence is mixed with 'and no longer available for use.' so it was hard to see since both sentences are on one line.

If it's the case of me going over than I can wait to see but it's strange there's no indication of me going over my data limit.

Re: Data Missing on the $25 Plan?

totalUser — Wed, 04 Dec 2019 03:25:02 GMT

@AE_Collector same thing here lol @Dunkman it looks massive:)

Re: Data Missing on the $25 Plan?

Dunkman — Wed, 04 Dec 2019 03:25:39 GMT

@AE_Collector

@AE_Collector wrote:
@Dunkman
I keep meaning to ask why you have 2500 minutes of add-on Canada Calling? 5 packages purchased, or some promo in the past that I missed? Just being nosey....

AE_Collector

@AE_Collector

I was actually helping another community member who actually bought 5 canada calling minutes.... I just kept the photo for future use.....

Re: Data Missing on the $25 Plan?

totalUser — Wed, 04 Dec 2019 03:27:03 GMT

@p047 wrote:
Under the overview page it says 'You currently don't have any Add ons on your account'. The formatting is off as well as that sentence is mixed with 'and no longer available for use.' so it was hard to see since both sentences are on one line.

If it's the case of me going over than I can wait to see but it's strange there's no indication of me going over my data limit.

@p047

You should have received an SMS about approaching your limit. Can you go throu your sms history. It's possible that something is wrong with the counter and you received that message in previous cycle. It happened before

Re: Data Missing on the $25 Plan?

totalUser — Wed, 04 Dec 2019 03:28:24 GMT

Lol @Dunkman

You never know when it's gonna come in handy:)

Re: Data Missing on the $25 Plan?

JC29 — Wed, 04 Dec 2019 07:57:16 GMT

Just to confirm, you see your calls allotment but then don't see your data alloment right?

If that is the case, then that means you have completely consumed your data and are currently without data allotment anymore