topic Re: Data in Get Support

Data

Toy — Wed, 05 Jan 2022 13:17:32 GMT

Been PM a little while now. For the first 2 moths or so I had my allocation of data and used it. Now all of a sudden I can't get on the internet with the cellular data although it appears to be available on my account. I have done their recommended test, but still in internet.

Re: Data

popping — Wed, 04 Dec 2019 02:28:49 GMT

@Toy wrote:
Been PM a little while now. For the first 2 moths or so I had my allocation of data and used it. Now all of a sudden I can't get on the internet with the cellular data although it appears to be available on my account. I have done their recommended test, but still in internet.

Your APN settings may be changed somehow.

Enable your data and restart your phone to get the APN setup automatically. If restart does not work, your need to manually setup APN settings

https://apn-canada.gishan.net/en/apn/public-mobile

If you are using a LG phone, do a network reset may fix it.

Re: Data

JC29 — Wed, 04 Dec 2019 07:58:06 GMT

Are you using the same phone? Did you reset your settings by any chance?

Re: Data

chss — Wed, 04 Dec 2019 08:02:00 GMT

You can try resetting APN settings