topic Re: Service back and forth between old and new SIM in Get Support

Service back and forth between old and new SIM

mrskr — Wed, 05 Jan 2022 13:17:30 GMT

I activated my SIM card last night. Wouldn't port over, moderator resubmitted request to Rogers. Got the welcome text this afternoon. Was using new service (old SIM card in an old phone so I didn't miss any calls). Now my service has gone back to the old phone and I'm not receiving calls/texts on my PM SIM card. Help! Can't afford 2 services for long...

Re: Service back and forth between old and new SIM

NDesai — Wed, 04 Dec 2019 01:50:29 GMT

Once the port completes, it should automatically close your old account. Since you are still receiving calls/text on your rogers sim, seems like there is an issue with porting your number. May be wrong information was submitted? You will have to reach out to the mod team to know the status of the port.

Re: Service back and forth between old and new SIM

JC29 — Wed, 04 Dec 2019 08:00:44 GMT

Follow up with the old moderator that was handling your porting problem. I would think the porting was either incomplete or partially unsuccessful. But this is the first time I have heard of service being bounced back to your old sim and old provider. Maybe you have past due on your old account and your old provider is witholding port?

Re: Service back and forth between old and new SIM

mrskr — Wed, 04 Dec 2019 10:43:39 GMT

Moderator said it's still in transition and I'd receive mixed service until complete. It was a pay-as-you-go account the had a balance of $30 credit so I'm losing that completely.

Thanks!

Re: Service back and forth between old and new SIM

ashhiscock — Wed, 04 Dec 2019 14:45:40 GMT

the porting of your number is definitely not complete. Once the port is completed it will automatically cancel sevice on your old provider for that number. A number cvannot be used on 2 networks at once

Re: Service back and forth between old and new SIM

station1104 — Wed, 04 Dec 2019 15:57:26 GMT

Sounds like the port didn't go through, are you sure you used the right account number from rogers, also is your rogers account in good standing with them? If it isn't this might be a reason why they wouldn't release it to Public.

Re: Service back and forth between old and new SIM

Melch — Wed, 04 Dec 2019 17:36:25 GMT

I would call Rogers. Perhaps there is a reason why the port is stuck.

@station1104 wrote:
Sounds like the port didn't go through, are you sure you used the right account number from rogers, also is your rogers account in good standing with them? If it isn't this might be a reason why they wouldn't release it to Public.