topic Re: HELP. Invalid sim in Get Support

HELP. Invalid sim

AngeMeu — Wed, 05 Jan 2022 13:17:27 GMT

Can some one please help.. service was renewed last week. My daughter called her phone is saying invalid sim.. Please help.. this will be her second month with public mobile

Re: HELP. Invalid sim

GinYVR — Thu, 11 Jul 2019 15:13:48 GMT

@AngeMeu What kind of phone does your daughter has? Is it a newly purchased phone bought second hand? If so it might been put on a blacklist.

Re: HELP. Invalid sim

AngeMeu — Thu, 11 Jul 2019 15:14:03 GMT

It's also say in sim failure

Re: HELP. Invalid sim

AngeMeu — Thu, 11 Jul 2019 15:14:54 GMT

Iphone 6s.. not on black list was working great until this morning.

Re: HELP. Invalid sim

GinYVR — Thu, 11 Jul 2019 15:15:37 GMT

@AngeMeuI would suggest swapping your daughter's SIM card with yours to see if the problem persists on her phone.

Re: HELP. Invalid sim

hycm53 — Thu, 11 Jul 2019 15:17:44 GMT

@AngeMeu wrote:
Can some one please help.. service was renewed last week. My daughter called her phone is saying invalid sim.. Please help.. this will be her second month with public mobile

Try turn off phone and take out SIM card, then waiting 30 seconds or more, put SIM card back, turn on phone.

If still have problem then need to conact moderator team for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: HELP. Invalid sim

AngeMeu — Thu, 11 Jul 2019 15:18:20 GMT

I cant her sim is smaller then mine I am also at work😔 do I seriously need to buy another sim??

Re: HELP. Invalid sim

mimmo — Thu, 11 Jul 2019 15:21:37 GMT

to further @GinYVR if you get the message with her sim in your phone she will probably need a new sim) and also try your sim in her phone and see what happens.

what you are trying to do here is isloate hardware(phone) vs sim issue.

Re: HELP. Invalid sim

GinYVR — Thu, 11 Jul 2019 15:22:33 GMT

@AngeMeu I think you should diagnose whether it is a problem with your daughter's phone or her SIM card first, before deciding to purchase another SIM.

From what you described it sounds like your daughter's phone either got locked to a carrier (unusual) or got added to the blacklist. Either way if your daughter is capable she can always walk into her nearest Apple Store to get it figured out.

Re: HELP. Invalid sim

duffer900 — Thu, 11 Jul 2019 15:24:13 GMT

@AngeMeu wrote:
I cant her sim is smaller then mine I am also at work😔 do I seriously need to buy another sim??

Since your SIM is larger, probably a Micro, versus her Nano in the iPhone, before buying another SIM, as a last resort, see if she can try her SIM in any other phone with the same SIM type... Maybe a friend or other relative, just to 100% prove it's the SIM.

Good Luck

Re: HELP. Invalid sim

AngeMeu — Thu, 11 Jul 2019 15:25:48 GMT

Even though it worked for a full month on PM? she is only 13 so I'm trying to figure this out while I'm at work

Re: HELP. Invalid sim

GinYVR — Thu, 11 Jul 2019 15:29:31 GMT

@AngeMeu At this stage, it is very hard to diagnose a problem without you having access to your phone. It is probably best for you to just to some more diagnoses when you get home.

Re: HELP. Invalid sim

AngeMeu — Thu, 11 Jul 2019 15:46:38 GMT

Just incase is there free replacements for Sims? Also how would I activate a different sim on her profile?

Re: HELP. Invalid sim

GinYVR — Thu, 11 Jul 2019 15:51:59 GMT

@AngeMeuNo there is no free SIMs. You can activate a new SIM in your daughter's selfserve account.

HOW TO CHANGE YOUR SIM CARD #

Re: HELP. Invalid sim

AngeMeu — Thu, 11 Jul 2019 16:05:27 GMT

I will try to look at it tonight thank you everyone!

Re: HELP. Invalid sim

Bonnie14 — Thu, 11 Jul 2019 16:20:39 GMT

The services could need to be reprovisioned. Try logging into My Account, mark the phone as lost or stolen, then undo the lost or stolen phone, then try restarting.

Or, the SIM could be improperly installed, try removing it and putting it back in.

Or the SIM is damaged and you might need to buy a new one. Try contacting a moderator to see if they can help by shipping a new one.

Good Luck!

Re: HELP. Invalid sim

Dogbert — Thu, 11 Jul 2019 16:27:31 GMT

How was the phone unlocked originally?

I'm thinking the phone was dropped and the SIM got mis-aligned and would just require a re-seating of the SIM.

If you paid for a cheapie service; sometimes, iPhones can get re-locked by the original carrier.