topic Re: Refund in Get Support

Refund

Maur1984 — Wed, 05 Jan 2022 13:17:24 GMT

Hi,
Last month I asked a friend to make a payment for me, and it worked, but the autopay was also activated without my permission, so it charged her this month as well. I'm not using the service anymore so I would like to have a refund to her credit card.

Could someone tell me how to get it?

Thank you

Re: Refund

GinYVR — Tue, 03 Dec 2019 21:50:19 GMT

@Maur1984Unfortunately per terms of service, there is no refunds.

Re: Refund

ShawnC13 — Tue, 03 Dec 2019 21:51:37 GMT

@Maur1984 wrote:
Hi,
Last month I asked a friend to make a payment for me, and it worked, but the autopay was also activated without my permission, so it charged her this month as well. I'm not using the service anymore so I would like to have a refund to her credit card.

Could someone tell me how to get it?

Thank you

When they paid for you could they have setup the autopay? No guarantees as this is a prepaid service and usually won't issue refunds.

You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

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Re: Refund

AE_Collector — Wed, 04 Dec 2019 00:29:34 GMT

Yeah it isn't as though your friend called a service rep at PM who took care of making a payment for you but misunderstood and set up Autopay at the same time. If your friend used a credit card your friend set up Autopay. I think the only other way would be that you or your friend bought a payment voucher at a dealer and went into your account to deposit the voucher there. If that sounds Greek to you, your friend used a credit card to set up Autopay.

AE_Collector

Re: Refund

ChuckYeah — Tue, 03 Dec 2019 22:01:08 GMT

You can always ask @CS_Agent. As has been said, the Terms and Conditions that we all agreed on cover this, but if you're really nice and accept the responsibility for the mistake, you'll never know what they'll do in the end. Expecially if your payment just came out and your sim was never used.

Best case scenario, you will likely wait 30 days to receive your money, tho.

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Re: Refund

Maur1984 — Tue, 03 Dec 2019 23:55:29 GMT

Thank you all for such fast replies. I will try to contact the moderators to explain the situation.

Re: Refund

geopublic — Wed, 04 Dec 2019 00:01:43 GMT

@Maur1984 wrote:
Hi,
Last month I asked a friend to make a payment for me, and it worked, but the autopay was also activated without my permission, so it charged her this month as well. I'm not using the service anymore so I would like to have a refund to her credit card.

Could someone tell me how to get it?

Thank you

@Maur1984 First thing you should do is disable AutoPay and remove your friend's credit card from your account. Not sure why you didn't purchase a voucher to avoid this problem. Unfortunately receiving a refund is not possible. The only option is to have your friend call their credit card and deal with it that way.