topic Re: SIM Card not working in Get Support

SIM Card not working

Kmuck27 — Wed, 05 Jan 2022 13:17:14 GMT

I bought 4 SIM cards. One of them does not work. It was tried in all of our unlocked iPhones. I messaged a moderator last night and I have had no response. Has anyone experienced this? If so what was the conclusion? Losing patience.

Re: SIM Card not working

geopublic — Tue, 03 Dec 2019 18:08:02 GMT

@Kmuck27 wrote:
I bought 4 SIM cards. One of them does not work. It was tried in all of our unlocked iPhones. I messaged a moderator last night and I have had no response. Has anyone experienced this? If so what was the conclusion? Losing patience.

@Kmuck27 Most of the time it's not the sim but there is a problem with the account not being provisioned properly during activation. The moderator should be able to troubleshoot and fix it for you. Just keep checking the envelope (top right of screen) for a response from the moderator. Patience is a must if you are going to be a long term customer.

Re: SIM Card not working

computergeek541 — Tue, 03 Dec 2019 18:08:48 GMT

@Kmuck27 wrote:
I bought 4 SIM cards. One of them does not work. It was tried in all of our unlocked iPhones. I messaged a moderator last night and I have had no response. Has anyone experienced this? If so what was the conclusion? Losing patience.

It might not be the sim card itself, but instead, an issue with that one account. Is the sim card detected by the device (but just doeen't have service)?

Re: SIM Card not working

Kmuck27 — Tue, 03 Dec 2019 18:38:44 GMT

Crossing my fingers! Thank you for your help!

Re: SIM Card not working

Kmuck27 — Tue, 03 Dec 2019 18:40:23 GMT

The phone reads "NO SIM"

Re: SIM Card not working

Triguy — Tue, 03 Dec 2019 19:10:41 GMT

Try swapping the sim in one of your other phones to see if it works.

Re: SIM Card not working

computergeek541 — Tue, 03 Dec 2019 22:38:06 GMT

@Kmuck27 wrote:
The phone reads "NO SIM"

Since the 3 other sim cards work in this same phone device, I am leaning towards a defective sim card.

Re: SIM Card not working

Kmuck27 — Thu, 05 Dec 2019 01:25:16 GMT

PM ended up refunding the $$ for the faulty SIM card. The newer SIM card worked and we are up and running. Thanks