topic Self serve not working in Get Support

Self serve not working

jlush1975 — Tue, 04 Jan 2022 18:00:41 GMT

Not sure if it's an issue with the self serve our not but my plan didn't renew, I have the money for it and used my card twice today but the service says card is declined. Need to get my phone back working and even tried a different card and it says the same, some help please

Re: Self serve not working

McLaren — Sun, 04 Sep 2016 20:24:09 GMT

Sorry to hear about your issues. Hopefully @Shazia_K will be able to assist. Send her a private message with your account information

Re: Self serve not working

JaK — Mon, 05 Sep 2016 00:07:44 GMT

Not sure who is online tomorrow so tagging @Mary_M as well.

Re: Self serve not working

Shazia_K — Mon, 05 Sep 2016 13:21:23 GMT

@McLaren @JaK,

Thank you for helping! 🙂

I was able to assist @jlush1975 yesterday before I left, he sent me a message confirming that everything was functional.

Thanks,

Shazia

Re: Self serve not working

Rockdaddy22 — Mon, 05 Sep 2016 13:51:14 GMT

That's awesome news, thanks @ Shazia_K

Re: [ABUSE] By: Rambo / Board: getting_started (24142)

Shazia_K — Fri, 24 Feb 2017 17:24:35 GMT

Thank you for letting us know @bbdata!