topic Re: Paid but the account plan hasn't changed or activated in Get Support

Paid but the account plan hasn't changed or activated

dmark1337 — Wed, 05 Jan 2022 13:17:14 GMT

Hello,

I ran out of data on my plan and want to change to the $40 one. I hit 'change now' on the change plan page but now this is all I see:

Available Funds: $40.00
Payment Due Date (One-Time Payment): Jul 24, 2019
Payment for Next Cycle: $30.00
Amount Owing: $0.00

Account Status: Active

My Plan

$30 per 30 Days

I don't mind not waiting for the next cycle. Why does it say "Payment for Next Cycle: $30.00" if I want the $40 plan, and why is there just a $40 credit? Should I hit the 'make the payment' button to start the new plan? Also I have autopay so I don't know if that causes a problem.

Thank you.

Re: Paid but the account plan hasn't changed or activated

Anonymous — Thu, 11 Jul 2019 04:05:25 GMT

@dmark1337 - It looks like the payment was processed, but the plan change was not. If you go back into change plan, does it say that you have a plan change 'pending'?

If not, you should be able to re-initiate the change plan immediately again. Since there is already $40 in your account, it should simply go through without hitting your credit card again.

Re: Paid but the account plan hasn't changed or activated

dabr — Thu, 11 Jul 2019 04:06:00 GMT

@dmark1337 So you added the funds for the plan change and then went back to change the plan because it's a two step process?

Log out of your account and restart your phone and see if anything gets reset.

Re: Paid but the account plan hasn't changed or activated

geopublic — Thu, 11 Jul 2019 04:58:28 GMT

@dmark1337 wrote:
Hello,
I ran out of data on my plan and want to change to the $40 one. I hit 'change now' on the change plan page but now this is all I see:

Available Funds: $40.00
Payment Due Date (One-Time Payment): Jul 24, 2019
Payment for Next Cycle: $30.00
Amount Owing: $0.00

Account Status: Active
My Plan
$30 per 30 Days
I don't mind not waiting for the next cycle. Why does it say "Payment for Next Cycle: $30.00" if I want the $40 plan, and why is there just a $40 credit? Should I hit the 'make the payment' button to start the new plan? Also I have autopay so I don't know if that causes a problem.

Thank you.

@dmark1337 In order to make an immediate plan change you need to have the funds in your account which you have done brcause your balance is $40. Now you just have to select the plan change and select immediate and it should change to the $40 plan.