topic Re: invalid SIM, emergency call only in Get Support

invalid SIM, emergency call only

sophia16 — Wed, 05 Jan 2022 13:17:01 GMT

my cell has been working fine, but since yesterday morning, it stopped working. I see the message: Invalid SIM card, emergency calls only.

This happend before once, and was resolved automatically after a couple of hours. But this time it last one day already.

Please help!

Re: invalid SIM, emergency call only

will13am — Tue, 03 Dec 2019 13:13:43 GMT

@sophia16 , have you checked your account to make sure that payments are paid up and the account is in active status? If everything looks good in the account but your service is suspended, then you will need to reach out to the moderator team for assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: invalid SIM, emergency call only

Triguy — Tue, 03 Dec 2019 13:18:55 GMT

Try removing and reinstalling your sim. Also reboot your phone,

Re: invalid SIM, emergency call only

Fortitudine27 — Thu, 05 Dec 2019 20:10:18 GMT

Having the same issue went back to the store tried a nother sim card.. neither of them are working.. and i literally just purchased it two days ago. Im pissed off i missed a telephone interview this morning .

Re: invalid SIM, emergency call only

Fortitudine27 — Thu, 05 Dec 2019 20:12:22 GMT

i am having the exact same issue and i tried everything both sim ports. different size and as well as trying a new sim card after adding a new sim via my online account. there is an issue if this is happening to more than one customer. i havent had any service for almost 24 hours still getting the same message.

Re: invalid SIM, emergency call only

D5eez — Mon, 09 Dec 2019 11:25:11 GMT

Have you tried using the questionable sim(s) in another phone, preferable a PM phone? If your sim card works in the other phone, then it must be an issue with your phone.

Re: invalid SIM, emergency call only

sophia16 — Wed, 11 Dec 2019 12:52:28 GMT

it works. Thanks you