topic Re: Invalid sim in Get Support

Invalid sim

Jstantoine — Wed, 05 Jan 2022 13:16:59 GMT

Re: Invalid sim

cavemantoronto — Tue, 03 Dec 2019 08:47:50 GMT

@Jstantoine Wait 50 minutes, try to activate

Re: Invalid sim

darlicious — Tue, 03 Dec 2019 09:18:10 GMT

@Jstantoine You have missed the promotion. Why not wait til morning to see if it wiĺl be extended?

Re: Invalid sim

will13am — Tue, 03 Dec 2019 13:20:40 GMT

@Jstantoine , is this invalid SIM response from a first attempt? For failed activations, subsequent attempts using the same SIM card within 1 hour yields this error message because the SIM card is session locked for 1 hour. Sometimes an activation may appear to fail but funds were debited from the payment card. In this situation the invalid SIM error also appears. If otherwise, clear browser cache, use incognito mode and try again.

Invalid sim

Jstantoine — Tue, 03 Dec 2019 14:27:38 GMT

Trying to activate sim getting invalid sim message.

Re: Invalid sim

will13am — Tue, 03 Dec 2019 14:34:03 GMT

@Jstantoine , check your earlier thread. There have been suggestions posted there. No need to start a new thread on the exact same issue.

Re: Invalid sim

Ed404 — Tue, 03 Dec 2019 15:53:36 GMT

I got that message too I find it takes a bit of time for it to become valid. I suggest you use a computer to activate it.

Re: Invalid sim

Jstantoine — Tue, 03 Dec 2019 16:40:19 GMT

2nd 3rd 4th 100th attempt still not working. It has been 12+hrs Tried clearing cache incognito everything nothing works

Re: Invalid sim

Jstantoine — Tue, 03 Dec 2019 16:41:31 GMT

What promotion? I'm just trying to activate my sim.

Re: Invalid sim

Jstantoine — Tue, 03 Dec 2019 16:42:18 GMT

Been 12+ hrs still not working

Re: Invalid sim

darlicious — Tue, 03 Dec 2019 18:59:42 GMT

@JstantoineWhat browser are you using? Chrome or firefox work best. Have you gotten that message from the very beginning? There is a chance you have a faulty sim if you got the invalid sim message on your very first attempt.

Re: Invalid sim

Jstantoine — Tue, 03 Dec 2019 20:31:53 GMT

I am using chrome I've tried my other browser with same results. It worked the first time just the final part of the activation failed so the sim is not faulty

Re: Invalid sim

computergeek541 — Wed, 04 Dec 2019 01:25:40 GMT

threads merged

Re: Invalid sim

darlicious — Wed, 04 Dec 2019 03:42:14 GMT

@Jstantoine Did you finally have success? As posted earlier clearing your cache/browser and using incognito/secret mode is essential. Continue to do this when making any account related changes such as payments, credit card or plan changes and adding/purchasing add ons.

Re: Invalid sim

Jstantoine — Wed, 04 Dec 2019 08:44:12 GMT

Still no success

Re: Invalid sim

darlicious — Wed, 04 Dec 2019 09:47:35 GMT

@Jstantoine Are you still getting the invalid sim message or are you getting a random error message during activation and then having to wait out the lockout session?

Re: Invalid sim

Jstantoine — Wed, 04 Dec 2019 15:06:16 GMT

Still invalid sim message