topic Re: Mobile data internet is not working in Get Support

Mobile data internet is not working

Linaanata — Wed, 05 Jan 2022 13:16:38 GMT

I just made renewal payment for my sim card yesterday, and chose data plan as well. However, I am still unable to use mobile data (for internet browsing) until now. As additional information, my previous package will be expired on dec 8, but I make a payment earlier so I can still enjoy my data plan. Does anyone know how to solve this problem? Thanks in advance 🙏

Re: Mobile data internet is not working

computergeek541 — Tue, 03 Dec 2019 03:11:57 GMT

@Linaanata wrote:
I just made renewal payment for my sim card yesterday, and chose data plan as well. However, I am still unable to use mobile data (for internet browsing) until now. As additional information, my previous package will be expired on dec 8, but I make a payment earlier so I can still enjoy my data plan. Does anyone know how to solve this problem? Thanks in advance 🙏

Has data ever worked on your phone? If not, this could be an APN setting issue.

if the data did previously work, am I correct in assuming that you did an immedaite plan change to get data working again after running out from your previous plan?

Re: Mobile data internet is not working

Linaanata — Tue, 03 Dec 2019 18:46:11 GMT

Yes, the mobile data was working well before and i dont have any issue with apn, i guess. I did changes to my plan because my previous plan seemed didint work..

Re: Mobile data internet is not working

dabr — Tue, 03 Dec 2019 19:55:32 GMT

@Linaanata wrote:
Yes, the mobile data was working well before and i dont have any issue with apn, i guess. I did changes to my plan because my previous plan seemed didint work..

Is it working now? What do you mean your previous plan did not work?

You can try rebooting your phone. Usually after making any changes it's recommended to restart your phone.

Re: Mobile data internet is not working

srlawren — Tue, 03 Dec 2019 20:40:10 GMT

@Linaanata wrote:
As additional information, my previous package will be expired on dec 8, but I make a payment earlier so I can still enjoy my data plan.

@Linaanata if you literally *made a payment* only, then nothing will have changed with your plan. If you scheduled a plan change for your next renewal date on Dec 8th, then you won't be on your new plan until Dec 8th.

Re: Mobile data internet is not working

Linaanata — Wed, 04 Dec 2019 04:37:39 GMT

Yeah, i have tried to reboot my phone, but nothing's changed. I will wait until dec 8, and hopefully be able to use my mobile data as previous. Thanks for your advices

Re: Mobile data internet is not working

Anonymous — Wed, 04 Dec 2019 04:42:56 GMT

@Linaanata wrote:
Yeah, i have tried to reboot my phone, but nothing's changed. I will wait until dec 8, and hopefully be able to use my mobile data as previous. Thanks for your advices

You can tell if you've used all your data by looking at your overview page lower down under add-ons. If you don't see a data line there then you've used it all. Or post a screen snip of your overview page and we can help you figure out what you have. Blank out personal info of course.

Meanwhile, your options are:

to ask the moderators to renew your plan early

buy data add-ons

change to a different plan now

Re: Mobile data internet is not working

YVR — Wed, 04 Dec 2019 04:46:23 GMT

@Linaanata wrote:
Yeah, i have tried to reboot my phone, but nothing's changed. I will wait until dec 8, and hopefully be able to use my mobile data as previous. Thanks for your advices

Did you check in self serve. Maybe your mobile data for the 30 day cycle got used up. Yes, you will be reset on Dec 8 and can your data again.

You can also buy a data add on so that you can still use data when you are over your monthly plan usage.

Re: Mobile data internet is not working

YVR — Thu, 05 Dec 2019 06:05:45 GMT

@Linaanata

Public mobile has a FREE 1G add on right now. This can be used so you have days after you use to your plan data. They also have 400 intentional calling minutes