topic Service disabled after plan renewal in Get Support

Service disabled after plan renewal

john3914 — Tue, 04 Jan 2022 18:00:32 GMT

My service has been disabled and I cannot call/text/data on my phone, even though my account has been fully paid and says it's activiated. I believe this is a very common issue and there is no solution for the users to figure out and fix it. I would like my service back immediately. This is very critical for me since I am in my job interview processes, and this number is the only number I have. Thank you.

Re: Service disabled after plan renewal

Mary_M — Sat, 03 Sep 2016 17:35:04 GMT

Hello @john3914

Thank you for reaching out to us.

I'm really sorry to hear about this - it is a known issue and we are working on a fix.

I've received your private message, please expect a resolution and an answer very shortly.

Cheers,

Mary

Re: Service disabled

ilu65 — Mon, 09 Apr 2018 20:52:50 GMT

Got "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" when i was trying to reset my password.

How do i enable/reactivate my account?

thanks

Re: Service disabled

Anonymous — Mon, 09 Apr 2018 21:35:04 GMT

@ilu65, For future reference, you should always start a new topic to ensure that your question gets noticed and receives a prompt response..

That said, if you need to reset your password, you need to send a private message to the moderator team.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.