topic Re: Billing issue - multiple times in Get Support

Billing issue - multiple times

memetis — Tue, 04 Jan 2022 18:00:31 GMT

I was just billed four times, on each number, for my payment. How do I get this corrected?

Re: Billing issue - multiple times

Luddite — Fri, 02 Sep 2016 17:38:08 GMT

I thought you had left Public Mobile, so not sure how you could be billed four times? And what do you mean by each number?

PM is a prepaid service so your service continues until you transfer your phone number somewhere else or stop paying. If you left autopay "on" then PM will charge your card on the expiry date.

Some clarification would be helpful.

Re: Billing issue - multiple times

memetis — Sat, 03 Sep 2016 00:14:19 GMT

I have three lines currently and two were billed three times each when I went to pay on-line

Re: Billing issue - multiple times

Luddite — Sat, 03 Sep 2016 00:24:50 GMT

OK, then you will definitely need the assistance of one of our moderators; @Shazia_K @Mary_M who have left for the day. It will speed things along if you can check in from time to time during "Ontario business hours" tomorrow.

If unfamiliar with this private messaging, you can review it here: Private Messages - viewing and creating.

I'm sure it will get sorted.

Hang in there.

Re: Billing issue - multiple times

Mary_M — Sat, 03 Sep 2016 13:48:01 GMT

Good morning @memetis

Sorry to hear about this, would you mind sending me all 3 phone numbers ?

I'll look into it and make the necessary adjustments for you.

Thanks!

Mary

Re: Billing issue - multiple times

memetis — Sat, 10 Sep 2016 20:03:10 GMT

The issue is NOT resolved since there is no guarantee I will get a refund. What kind of fraud is that.

Re: Billing issue - multiple times

Rockdaddy22 — Sat, 10 Sep 2016 20:05:49 GMT

Can you explain in more detail, PM would never commit fraud. Was Mary not able to help you out?

Re: Billing issue - multiple times

memetis — Sat, 10 Sep 2016 20:08:00 GMT

She said she would put in the request BUT there was no guarantee I would be getting a refund

Re: Billing issue - multiple times

Rockdaddy22 — Sat, 10 Sep 2016 20:10:00 GMT

What are the details, did your service not work? It is a prepaid service, so refunds are only given under certain circumstances.

Re: Billing issue - multiple times

memetis — Sat, 10 Sep 2016 20:12:31 GMT

I was billed multiple times on each line, while paying on line. Two lines were affected. Mary has all the details.

Re: Billing issue - multiple times

Rockdaddy22 — Sat, 10 Sep 2016 20:27:17 GMT

If that's true, than I don't see a problem getting a refund. Just to be clear, you got double or triple charged on multiple accounts.

Re: Billing issue - multiple times

Mary_M — Sat, 10 Sep 2016 20:32:56 GMT

Hey @memetis

As mentioned in our conversation last week, I had advised you that a refund was not guaranteed because all payments were made manually (they were not automatic top ups), and asked you to confirm whether you wanted me to request a refund or credit the account. I never received a response nor a confirmation from you.

Now I can see that both accounts are suspended, would you like me to activate using the funds that are available ?

Please confirm

Mary

Re: Billing issue - multiple times

Rockdaddy22 — Sat, 10 Sep 2016 20:34:52 GMT

Thank you Mary for chiming in, I know PM is not out to rip anyone off.

Re: Billing issue - multiple times

Mary_M — Sat, 10 Sep 2016 20:35:59 GMT

Hey @memetis

Actually you are correct, the refund was requested but not yet approved.

I will send you a private message with more details.

Mary

Re: Billing issue - multiple times

memetis — Sat, 10 Sep 2016 20:37:06 GMT

I asked for a refund on the credit card and you replied that it was NOT guaranteed. I am trying to port out these numbers. How about putting on a credit for three days so I can port them out since I was billed three times on each account. Let me know if Public cannot do my two simple requests.

Re: Billing issue - multiple times

Rockdaddy22 — Sat, 10 Sep 2016 20:41:38 GMT

Looks like an honest mistake, it's all about communication. That's what this community is here for. Hopefully everything gets resolved to your satisfaction.

Re: Billing issue - multiple times

Mary_M — Sat, 10 Sep 2016 20:41:52 GMT

I completely understand your frustration @memetis

However, as stated in our service terms, Public Mobile does not offer refunds.

I will put in the request right now, as well as activate a temporary 10 day plan in order for you to port out.

A confirmation will be sent to you via private message.

Thank you for your patience,

Mary

Re: Billing issue - multiple times

memetis — Sat, 10 Sep 2016 20:48:26 GMT

If public Mobile does NOT offer refunds, then the on-line payment should be, at least, suspended since it billed me four times - through NO fault of mine.

Re: Billing issue - multiple times

Rockdaddy22 — Sat, 10 Sep 2016 20:50:25 GMT

If it's a system glitch/bug do to no fault of the customer, then of course they refund the money. Just remember, PM is a prepaid service.

Re: Billing issue - multiple times

memetis — Sat, 10 Sep 2016 20:53:23 GMT

I know public is a pre paid BUT that is NO excuse to over charge people