topic Mods unreachable, website keeps timing out in Get Support

Mods unreachable, website keeps timing out

zhadj030 — Wed, 05 Jan 2022 13:16:23 GMT

Is there a problem with the community website? I have been trying to respond to @CS_Agent for over an hour now and either self serve , community page or messages page keep on timing out non stop for over an hour . All I am getting is : " your request is currently being processed" and then after that the page just times out . Tried with three phones and two tablets but nothing changed as well as two laptops.

Not Just moderator account I can't seem to send a private message to anyone

@Ella_C I have received the response but I cannot seem to reply

Re: Mods unreachable, website keeps timing out

will13am — Tue, 03 Dec 2019 00:50:32 GMT

Th community forum is broken. I am getting the same thing.

Re: Mods unreachable, website keeps timing out

OKA6 — Tue, 03 Dec 2019 00:58:43 GMT

Same thing. I have trying to reply to moderator for 45 minutes

Re: Mods unreachable, website keeps timing out

Luddite — Tue, 03 Dec 2019 01:00:16 GMT

Me three; 5 attempts before success posting this. Hoipefully not a PM bug but a competitor denial of service attack.

Re: Mods unreachable, website keeps timing out

zhadj030 — Tue, 03 Dec 2019 01:01:16 GMT

@will13am wrote:
Th community forum is broken. I am getting the same thing.

It is frustrating especially since we do not have the : "Turn ot off" and then "Turn it on" button

Re: Mods unreachable, website keeps timing out

tazpolish — Tue, 03 Dec 2019 01:17:13 GMT

Theres something fundamentally wrong when an internet based company ..which is self served ..has connection problems to send messages

Re: Mods unreachable, website keeps timing out

computergeek541 — Tue, 03 Dec 2019 03:27:25 GMT

Yesterday, the Self Serve site was showing a blank page. Today, Community is all messed up. It keeps making making me log back in every few minutes, won't load, or shows a message about my request being processed. The 386 and 486 computers must have been put back into service.

Re: Mods unreachable, website keeps timing out

zhadj030 — Tue, 03 Dec 2019 18:47:50 GMT

Not really related but just received a text that my renewal is due soon... the thing is that my renewal should still be 5 weeks from now.

Bugs are showing up one after the other, we need a spray