topic Re: unlock phone in Get Support

unlock phone

mduns — Wed, 05 Jan 2022 13:16:13 GMT

How do I unlock an LG V20 phone that previously was used with your sevice. I need the SIM PIN. Tha ks

Re: unlock phone

ShawnC13 — Mon, 02 Dec 2019 21:29:22 GMT

@mduns wrote:
How do I unlock an LG V20 phone that previously was used with your sevice. I need the SIM PIN. Tha ks

You can contact the moderators or you can contact Telus or Koodo whoever you first had the phone with.

You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: unlock phone

Luddite — Mon, 02 Dec 2019 21:32:05 GMT

@mduns wrote:
How do I unlock an LG V20 phone that previously was used with your sevice. I need the SIM PIN. Tha ks

a) PM does not lock phones. When/where did you buy the phone?

b) Whose service are you trying use?

c) When you reboot the phone with the suspect SIM installed, what is the exact error message?