topic Re: No service in Get Support

No service

MsLovely420 — Wed, 05 Jan 2022 13:16:10 GMT

On July 5th $50 for my account that I had on there for the auto-pay so I don't understand how I have no data this is ridiculous

Re: No service

computergeek541 — Tue, 09 Jul 2019 03:35:53 GMT

@MsLovely420 wrote:
On July 5th $50 for my account that I had on there for the auto-pay so I don't understand how I have no data this is ridiculous

Are you a new customer? Do calls and text messages work? If so, it's likely that APN settings need to be set. https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: No service

Maple98 — Tue, 09 Jul 2019 03:44:39 GMT

@MsLovely420 wrote:
On July 5th $50 for my account that I had on there for the auto-pay so I don't understand how I have no data this is ridiculous

Did your auto pay fail & your account is now suspended?

Re: No service

bravo_md — Tue, 09 Jul 2019 03:55:50 GMT

Sounds like you will have to send a private message to the Moderator_Team for help.

Re: No service

geopublic — Tue, 09 Jul 2019 04:35:37 GMT

@MsLovely420 wrote:
On July 5th $50 for my account that I had on there for the auto-pay so I don't understand how I have no data this is ridiculous

@MsLovely420 Did you run out of data or data is not working on your phone? If you can make calls and send texts login into your selfserve account and check the data counter on the first page. What does it show? If the data counter doesn't show then you used up your data. If the data counter is showing then you have a phone issue.

Re: No service

hairbag1 — Tue, 09 Jul 2019 04:39:31 GMT

@bravo_md wrote:
Sounds like you will have to send a private message to the Moderator_Team for help.

A bit premature to suggest that yet, me thinks. @MsLovely420 should answer questions posed by @computergeek541 and @geopublic before asking for moderator help. The Community Forum members are rich with insight and troubleshooting skills and can usually find a resolve before going higher up the chain.

Re: No service

bravo_md — Tue, 09 Jul 2019 04:42:54 GMT

I agree but I got the feeling they needed have enough knowledge to do the trouble shooting themselves and wanted an easy way out. Know what I mean?

Re: No service

hairbag1 — Tue, 09 Jul 2019 05:03:48 GMT

@bravo_md wrote:
I agree but I got the feeling they needed have enough knowledge to do the trouble shooting themselves and wanted an easy way out. Know what I mean?

Sure enough do. Now if @MsLovely420 can get back here and help us all, help her..! We all have tips or tricks to help resolve her vexation. We're just waiting to hear back now !!!

Re: No service

ChuckYeah — Tue, 09 Jul 2019 09:18:28 GMT

Fyi, it was 2am in some places in this country by this time. I'm sure @MsLovely420 will rejoin the conversation after her much deserved slumber!