topic Re: Suspended in Get Support

Suspended

Brainybeauty — Wed, 05 Jan 2022 13:15:57 GMT

Help!

I have 3 cell accounts.

I was short funds for my payment.

Now I can’t (don’t know how to) reconnect my service.

Post moved to Paymemts from Retail by stonechucker.

ChuckYeah — Mon, 08 Jul 2019 23:50:44 GMT

When you go into your "my account" Does it say account suspended? Have you put the money in to cover your account now?

geopublic — Mon, 08 Jul 2019 23:54:16 GMT

@Brainybeauty wrote:
Help!
I have 3 cell accounts.
I was short funds for my payment.
Now I can’t (don’t know how to) reconnect my service.

@Brainybeauty All the info on how to topup your account could be found here

stonechucker — Mon, 08 Jul 2019 23:54:42 GMT

AutoPay only runs when it is renewal date. If it fails, normally payments will need to be applied manually.

Brainybeauty — Mon, 08 Jul 2019 23:56:44 GMT

It was $6 short for the 30 day withdrawal

I’ve since paid 20

and additionally 40.

Do I need to log into each account to top up?

bravo_md — Tue, 09 Jul 2019 00:02:49 GMT

YES you do.

ChuckYeah — Tue, 09 Jul 2019 00:03:28 GMT

Yes and then reactivate the accounts. If you want them back on Autopay, you can do that once it's reinstated.

Brainybeauty — Tue, 09 Jul 2019 00:04:12 GMT

Can’t thank you enough!!

bravo_md — Tue, 09 Jul 2019 00:05:58 GMT

No problem that's what we're here for. Right guys?