topic Re: Number not porting in Get Support

Number not porting

Sheryll35 — Wed, 05 Jan 2022 13:15:49 GMT

I have activated this PM sim last night but until now I can't be reached. Help!

Re: Number not porting

ShawnC13 — Mon, 02 Dec 2019 15:33:55 GMT

@Sheryll35 wrote:
I have activated this PM sim last night but until now I can't be reached. Help!

So you initiated the port during activation? If you can't be reached your port is stuck. You should still be able to use your old sim until this is cleared up so that you don't miss any calls.

You will need the assistance of the Moderators and to do that you will need to create a Trouble Ticket. Click this link https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow the prompts to get to the Contact Us button and then a Submit Ticket button will appear.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Number not porting

popping — Mon, 02 Dec 2019 16:14:29 GMT

@Sheryll35 wrote:
I have activated this PM sim last night but until now I can't be reached. Help!

Porting a mobile number will take up to 2 days to complete. But usually couple of hours.

Porting a landline or VoIP number will take up to 1 week.

If your phone number is shown on the "Paln and Add-ons" page, PM had done its part to setup your number on your account. You are waiting for your previous provider to release your number to PM. Not until then, your income calla and texts will continue to go to your old SIM card.

Re: Number not porting

CZ — Mon, 02 Dec 2019 17:11:10 GMT

I'm having the same issue. Put in the new sim last night, filled out the online form, and have received text & email updates from Public Mobile. I checked and the # I transfered from Virgin is showing under My Plan & Add Ons.

Do I need to call Virgin to request they release my number? I haven't done that.

Re: Number not porting

popping — Mon, 02 Dec 2019 17:36:05 GMT

@CZ wrote:
I'm having the same issue. Put in the new sim last night, filled out the online form, and have received text & email updates from Public Mobile. I checked and the # I transfered from Virgin is showing under My Plan & Add Ons.

Do I need to call Virgin to request they release my number? I haven't done that.

Is your Virgin number still active?

Your Virgin number must be active before you can port your number out.

Re: Number not porting

CZ — Mon, 02 Dec 2019 17:37:14 GMT

Yes

Re: Number not porting

hairbag1 — Mon, 02 Dec 2019 17:40:37 GMT

@CZ wrote:
Yes

Try cycling phone off / on.

Alternatively...try putting your old sim back in the phone and use it until it quits and then your PM number is Active.

Welccome aboard.

Re: Number not porting

CZ — Mon, 02 Dec 2019 17:48:02 GMT

Tried restarting my phone & that didn't help. I've not put my Virgin sim card back in and my number still works that way. So now just wait? Will it definitely work eventually or do I need to try something else if my number isn't with PM within X number of days?

Re: Number not porting

popping — Mon, 02 Dec 2019 17:55:20 GMT

@CZ wrote:
Tried restarting my phone & that didn't help. I've not put my Virgin sim card back in and my number still works that way. So now just wait? Will it definitely work eventually or do I need to try something else if my number isn't with PM within X number of days?

You can create a support ticket while you are waiting.

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact rep" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

Re: Number not porting

hairbag1 — Mon, 02 Dec 2019 17:55:38 GMT

@CZ wrote:
Tried restarting my phone & that didn't help. I've not put my Virgin sim card back in and my number still works that way. So now just wait? Will it definitely work eventually or do I need to try something else if my number isn't with PM within X number of days?

As previous suggestion...use the Virgin sim until it quits. After 48 hours has elapsed, click the ? in lower right side of screen to start Moderator intervention. Type "Failed port'..then follow instruction.

Cycle phone off / on occasionally too.

Good luck.