topic Re: Sim card not working in Get Support

Sim card not working

Hunter — Wed, 05 Jan 2022 13:15:47 GMT

I am transfering my service form KOODO to Public, now Koodo's service is stopped but my public service is still not available. What should I do?

I bought the card on Saturday, November 30 and activeated it the same day.

Re: Sim card not working

Triguy — Mon, 02 Dec 2019 14:54:47 GMT

If you are transferring from a Koodo prepaid plan you will need to select a new number at activation, create a Community account, and then send a private message to our Moderator Team here to complete the transfer to Public Mobile.
@Hunter wrote:
I am transfering my service form KOODO to Public, now Koodo's service is stopped but my public service is still not available. What should I do?
I bought the card on Saturday, November 30 and activeated it the same day.

Re: Sim card not working

Hunter — Mon, 02 Dec 2019 15:06:46 GMT

My Koodo service was not a prepaid service. Thanks

Re: Sim card not working

Triguy — Mon, 02 Dec 2019 15:11:01 GMT

Was your Koodo account open during the porting process ?

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

If your account was open then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Re: Sim card not working

GR — Mon, 02 Dec 2019 15:11:11 GMT

@Hunter click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get to submit ticket. The moderators will get back to you probably today to help you with the port! Restart your phone also to see

Re: Sim card not working

Hunter — Mon, 02 Dec 2019 15:23:55 GMT

Oh, seems Simon is not available. "This site can’t be reached".

Thanks

Re: Sim card not working

will13am — Mon, 02 Dec 2019 16:08:17 GMT

@Hunter wrote:
Oh, seems Simon is not available. "This site can’t be reached".
Thanks

SIMon is working.