topic Re: Managing AutoPay in Get Support

Managing AutoPay

eon — Wed, 05 Jan 2022 13:15:44 GMT

Good morning,

I m a little confused on how AutoPay works.
Does it only automatically apply payments from my 'balance', as opposed to charging my credit card? If so, I have to keep adding to my 'balance' every month? vs having the payment simply hit my credit card monthly?

Just curious... the former seems a little unnecessary as I have to set a monthly reminder to add funds.

Thanks,

Eon

Re: Managing AutoPay

RossN — Mon, 08 Jul 2019 15:43:12 GMT

@eon hi when you have a cc on file that is autopay at renewal your payment is taken from your cc and you are rewarded 2 dollars any available funds you have will be taken first

Re: Managing AutoPay

stonechucker — Mon, 08 Jul 2019 15:45:40 GMT

@eon wrote:
Good morning,

I m a little confused on how AutoPay works.
Does it only automatically apply payments from my 'balance', as opposed to charging my credit card? If so, I have to keep adding to my 'balance' every month? vs having the payment simply hit my credit card monthly?

Just curious... the former seems a little unnecessary as I have to set a monthly reminder to add funds.

Thanks,

Eon

@eon, public mobile is not *monthly*, but rather every 30- or 90-day cycle. The AutoPay *should* work taking the required top-up amount from your card, *IF* you don't top-up on or before the payment date.

Whether you top-up early or not, you'll still get the $2 reward, regardless of which payment method you use.

Edited by stonechucker to correct a small typo!

Re: Managing AutoPay

eon — Mon, 08 Jul 2019 15:48:35 GMT

Got it, thanks.

About 2 months ago, the service stopped working. Caught me totally by surprise. I logged into the portal and relaized my balance was zero and the paymeny hadn't been taken from my CC. A glitch, possibly? 🙂

Re: Managing AutoPay

RossN — Mon, 08 Jul 2019 15:50:54 GMT

@eon yes unfortunately a little to often especially when changing a plan I usually buy a voucher to make sure funds are in there I still get the 2 dollar autopay

Re: Managing AutoPay

mimmo — Mon, 08 Jul 2019 15:51:47 GMT

@eon wrote:
Got it, thanks.

About 2 months ago, the service stopped working. Caught me totally by surprise. I logged into the portal and relaized my balance was zero and the paymeny hadn't been taken from my CC. A glitch, possibly? 🙂

more frequent than it should be. that why some people manually top up before renewal. some people have neer exeerienced the issue while others several times.

Re: Managing AutoPay

eon — Mon, 08 Jul 2019 15:58:45 GMT

Got it, thanks!

Re: Managing AutoPay

stonechucker — Mon, 08 Jul 2019 16:49:16 GMT

@eon, I have removed the solution from your final post in the tread as 1, your post wasn't the solution, and 2, self-solutions are frowned upon by the community as they are used to calculate Community Rewards that are earned monthly, for discounts on your plan.

Other members in this thread have supplied posts that have provided the solution. Please mark one of those as the proper solution.