topic Re: change my number in Get Support

change my number

rosie07 — Wed, 05 Jan 2022 13:15:43 GMT

when registering it advised me to keep my old number and request a change. I dont see where to change the number (to keep my current number from another provider, i think this is called porting?)

Re: change my number

totalUser — Mon, 02 Dec 2019 14:21:54 GMT

When you login to self-serve you can click on plans and add-ons, then on change my number

Then choose option to transfer number

If you are porting from Koodo prepaid you will need to contact moderators

Re: change my number

GR — Mon, 02 Dec 2019 14:19:21 GMT

@rosie07 if you click on change number it will then ask you to pick a new number or transfer a number. To port a number you need to click transfer

Re: change my number

Triguy — Mon, 02 Dec 2019 14:19:30 GMT

Here is more info about porting.

https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number

Re: change my number

BestFriend — Mon, 02 Dec 2019 20:29:51 GMT

This is very easy and embedded in the SIM activation process.

You will be asked at one step if you want to keep your old phone number. You say yes, and enter the phone number to see if it is compatible. You can then simply add in the required information and you'll have your number transfer once you complete the activation process. The transfer can take at least a few hours, so be patient.

Re: change my number

lukasvan — Tue, 10 Dec 2019 00:44:16 GMT

I have helped several of my friends switch over (helping another one tonight.... activated yesterday, porting today) and what I like to do is first use a new number to make sure that the sim activates and works fully, calling texting and data. After that I go back and port the old number in from the incumbant provider. This way I know it all works using the temp new number before porting.
Use the method listed above...