topic Re: porting problem- cannot receive any incoming calls in Get Support

porting problem- cannot receive any incoming calls

publicy — Wed, 05 Jan 2022 13:15:40 GMT

2 problems:

1, I transferred my fido cell phone # to public mobile at 5pm Dec 1, 2019. But until 9:48pm, I still can't receive any incoming calls.

2, I never turn my cell phone option of "mobile data" on, but the data usage shows 600k has been used.

Re: porting problem- cannot receive any incoming calls

cellphoneuser1 — Mon, 02 Dec 2019 05:58:58 GMT

@publicy wrote:
2 problems:
1, I transferred my fido cell phone # to public mobile at 5pm Dec 1, 2019. But until 9:48pm, I still can't receive any incoming calls.
2, I never turn my cell phone option of "mobile data" on, but the data usage shows 600k has been used.

Use Fido sim receive calls. Get your Fido account number and open a ticket clicking the question mark and type in talk to rep.

Re: porting problem- cannot receive any incoming calls

Dunkman — Mon, 02 Dec 2019 06:02:24 GMT

@publicy

The port from Fido should usually be completed in a couple of hours. Maybe wait until morning and if port is not completed, you will need to contact moderator. Moderators are not working right now anyways.

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

There is sometimes leakage of data when you activate a plan or phone.

Re: porting problem- cannot receive any incoming calls

KKCC — Mon, 02 Dec 2019 13:23:16 GMT

I believe it was the setted up issue, I do not know where did you do it , if you convenient, go back to store where you did. If you unable to go back, then sign in to your online account ,sent community ‘s message, there will be some one to check and fix your problem, good lucks!

Re: porting problem- cannot receive any incoming calls

computergeek541 — Tue, 03 Dec 2019 04:12:00 GMT

@KKCC wrote:
I believe it was the setted up issue, I do not know where did you do it , if you convenient, go back to store where you did. If you unable to go back, then sign in to your online account ,sent community ‘s message, there will be some one to check and fix your problem, good lucks!

Retail locations are not a point of customer support for Public Mobile customers. They cannot fix a porting issue. They could potentially call in to have someone look at the porting issue, but so could the customer from home, or the moderators could do same for the customer using the normal ticketing process. I don't see a reason to for the customer to make a trip back to the store.