topic Re: Activation experience in Get Support

Activation experience

cat2019 — Wed, 05 Jan 2022 13:15:31 GMT

We went to the Wow Mobile booth yesterday trying to purchase the PM SIM but was told they sold out. Then we went to Walmart, was told they had PM SIM but the PM website was down so they couldn't do any activation on the site... That was our only purpose going out to a Mall yesterday but nothing was done. Luckily today we went to Koodoo in the same mall (didn't know it was one of the PM partner yesterday) and they helped us get the phone set up. Haven't checked my visa yet to see whether there was a SIM charge (shouldn't be) but everything else went through smoothly.

Re: Activation experience

Ed404 — Mon, 02 Dec 2019 03:45:31 GMT

Glad to hear it worked out for you in end. I always call ahead to make sure they have what I want.

Re: Activation experience

geopublic — Mon, 02 Dec 2019 03:48:25 GMT

@cat2019 Click here to register your selfserve account.

Then go into your payment history to see all the details.

Re: Activation experience

darlicious — Mon, 02 Dec 2019 04:19:49 GMT

Welcome to public mobile.

Re: Activation experience

Lowufo — Mon, 02 Dec 2019 04:36:52 GMT

For me I found the easiest process was to order a sim from Amazon and activate online while sitting in my Lazyboy 😁 Not a big fan of shopping malls anymore.

Re: Activation experience

cellphoneuser1 — Mon, 02 Dec 2019 05:45:55 GMT

@cat2019 wrote:
Haven't checked my visa yet to see whether there was a SIM charge (shouldn't be) but everything else went through smoothly.

Welcome. They didn't give a receipt? The sales terminal and payment machine also shows a total when paying.

Re: Activation experience

cyrusrivers — Mon, 02 Dec 2019 09:13:18 GMT

Welcome and make sure when you setup your self serve account that your community email matches so you will recieve rewards in the future more easily.

https://www.publicmobile.ca/en/on/get-help/articles/change-your-community-username-password-and-email-address

I have just been with this carrier for 1 month so far and it's been great. I live on the west coast(Vancouver)so maybe your experience will vary depending on where you live!

Re: Activation experience

darlicious — Mon, 02 Dec 2019 07:48:50 GMT

@cellphoneuser1 wrote:
@cat2019 wrote:
Haven't checked my visa yet to see whether there was a SIM charge (shouldn't be) but everything else went through smoothly.
Welcome. They didn't give a receipt? The sales terminal and payment machine also shows a total when paying.

@cat2019 Call them in the morning...ask for a refund and go back to the location with your card to do a return to your card.

Re: Activation experience

cat2019 — Tue, 03 Dec 2019 02:53:42 GMT

@Lowufo wrote:
For me I found the easiest process was to order a sim from Amazon and activate online while sitting in my Lazyboy 😁 Not a big fan of shopping malls anymore.

I'm the opposite, not a tech person so if I can find someone to do it for me, I will be happy.

Re: Activation experience

cat2019 — Tue, 03 Dec 2019 02:56:01 GMT

@cellphoneuser1 wrote:
@cat2019 wrote:
Haven't checked my visa yet to see whether there was a SIM charge (shouldn't be) but everything else went through smoothly.
Welcome. They didn't give a receipt? The sales terminal and payment machine also shows a total when paying.

The receipt only shows the monthly plan cost. I checked my credit card today, there was no charge for the SIM. So the promotion went through. Thanks!

Re: Activation experience

cat2019 — Tue, 03 Dec 2019 02:57:41 GMT

@darlicious wrote:
@cellphoneuser1 wrote:
@cat2019 wrote:
Haven't checked my visa yet to see whether there was a SIM charge (shouldn't be) but everything else went through smoothly.
Welcome. They didn't give a receipt? The sales terminal and payment machine also shows a total when paying.
@cat2019 Call them in the morning...ask for a refund and go back to the location with your card to do a return to your card.

They didn't charge the SIM, just double checked the credit card history. Thank you for the suggestion!

Re: Activation experience

Shabo09 — Tue, 24 Dec 2019 22:36:03 GMT

I activated my SIM in the mall and without any issues.

I'am happy to be with PM after Virgin mobile charged my to match for d same plan without any notice.