topic Re: Is self serve not working for anyone else? in Get Support

Is self serve not working for anyone else?

Tt01 — Wed, 05 Jan 2022 13:15:23 GMT

When I click on My Account, I get a blank screen. I have tried the self serve page on my mobile device using a different connection and it also goes to a blank screen. Is this a network issue? I need to access my account ASAP.

Re: Is self serve not working for anyone else?

selinacc — Mon, 02 Dec 2019 01:52:45 GMT

having the same issue, just a blank page

Re: Is self serve not working for anyone else?

ChuckYeah — Mon, 02 Dec 2019 01:55:02 GMT

Me too. Tried clearing cache and incognito mode, no change!

Re: Is self serve not working for anyone else?

cellphoneuser1 — Mon, 02 Dec 2019 01:59:19 GMT

@Tt01 wrote:
When I click on My Account, I get a blank screen. I have tried the self serve page on my mobile device using a different connection and it also goes to a blank screen. Is this a network issue? I need to access my account ASAP.

Yes, it's down.

Re: Is self serve not working for anyone else?

will13am — Mon, 02 Dec 2019 02:03:39 GMT

Working fine for me. Chrome browser.

Re: Is self serve not working for anyone else?

AE_Collector — Mon, 02 Dec 2019 02:06:19 GMT

Yup, won't load the page on iPad through Safari for me.

Surprised it lasted until now with all the activity this past week!

AE_Collector

Re: Is self serve not working for anyone else?

Tt01 — Mon, 02 Dec 2019 02:07:31 GMT

I'm using Chrome as well. I have tried on different browsers as well. Same response. Blank page.

Re: Is self serve not working for anyone else?

cyrusrivers — Mon, 02 Dec 2019 02:20:18 GMT

I was just having the same issue. Noticed something to do with a security certificate. Maybe a policy has to be updated?

I cleared the security settings on the chrome browser using an android phone and was able to access the site again.

Re: Is self serve not working for anyone else?

ljdemont — Mon, 02 Dec 2019 02:27:36 GMT

I was just coming to ask the same question! Thanks everyone for input

Re: Is self serve not working for anyone else?

MoreYummy — Mon, 02 Dec 2019 02:29:36 GMT

apparently it is just went down, it was ok 2 hours ago.

tried multiple browser, same empty page.

Re: Is self serve not working for anyone else?

codys — Mon, 02 Dec 2019 02:31:33 GMT

Not working for me as of right now

Re: Is self serve not working for anyone else?

ChuckYeah — Mon, 02 Dec 2019 02:32:37 GMT

It works now for me. Try incognito mode.

Re: Is self serve not working for anyone else?

DebThordarson — Mon, 02 Dec 2019 02:34:33 GMT

Not working for me all evening and I need to cancel by midnight

Re: Is self serve not working for anyone else?

DebThordarson — Mon, 02 Dec 2019 02:35:17 GMT

What does incognito mean??

Re: Is self serve not working for anyone else?

ChuckYeah — Mon, 02 Dec 2019 02:36:59 GMT

@DebThordarson have you contacted @CS_Agent, Hopefully they will intercept your payment in time.

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Re: Is self serve not working for anyone else?

ChuckYeah — Mon, 02 Dec 2019 02:39:58 GMT

@DebThordarson What browser are you using? With Chrome, incognito mode is entered using the three dots under the X in the top right.

Try a different browser, a different machine, whatever you can. If it's working for some, I would think it should work for all in a "vacuum!"

Re: Is self serve not working for anyone else?

SpazzyT — Mon, 02 Dec 2019 03:02:47 GMT

I am having this same issue. Just transfered my # and signed up tonight and a little worried about this. Not looking good to start.

Re: Is self serve not working for anyone else?

egg007 — Mon, 02 Dec 2019 03:07:44 GMT

@SpazzyT wrote:
I am having this same issue. Just transfered my # and signed up tonight and a little worried about this. Not looking good to start.

I am experiencing the same issue. I just did a new activation and ported my number. I can't log in to set up the autopay. Without autopay, I will lose my bonus data.

Re: Is self serve not working for anyone else?

darlicious — Mon, 02 Dec 2019 03:08:19 GMT

It probably doesn't help if everyone who doesn't need access to their account tries to access their account to see if it works for them. The site is probably getting overwhelmed. Don't make it crash!!!!

Re: Is self serve not working for anyone else?

MoreYummy — Mon, 02 Dec 2019 03:18:15 GMT

It wont crash their site just for testing now. they wold get more visit during promotion at night.