topic Re: voucher will not work in Get Support

voucher will not work

nevets69 — Wed, 05 Jan 2022 13:15:10 GMT

my account epired yesterday and I am trying to add a voucher but it wil not let me add it, cant use phone, voucher is good,just bought it

Re: voucher will not work

RossN — Sun, 07 Jul 2019 02:07:28 GMT

@nevets69 hi where did you buy your voucher?

Re: voucher will not work

sunflowershine — Sun, 07 Jul 2019 01:57:07 GMT

@nevets69 Maybe try adding the voucher under *611.

Re: voucher will not work

hairbag1 — Sun, 07 Jul 2019 01:57:28 GMT

@nevets69 wrote:
my account epired yesterday and I am trying to add a voucher but it wil not let me add it, cant use phone, voucher is good,just bought it

Some retail providers of vouchers don't "activate" them until several hours after the sale. Give it another try later tonight or tomorrow..

Re: voucher will not work

hairbag1 — Sun, 07 Jul 2019 01:58:36 GMT

@sunflowershine wrote:
@nevets69 Maybe try adding the voucher under *611.

OP says he can't use his phone.

Re: voucher will not work

geopublic — Sun, 07 Jul 2019 02:12:23 GMT

@nevets69 wrote:
my account epired yesterday and I am trying to add a voucher but it wil not let me add it, cant use phone, voucher is good,just bought it

@nevets69 Another customer claimed that he was able to add the voucher using #611 while his account was suspended, might be worth a try. If it doesn't work did you try adding it using selfserve?

Re: voucher will not work

nevets69 — Sun, 07 Jul 2019 02:32:39 GMT

solved thank-you

Re: voucher will not work

hairbag1 — Sun, 07 Jul 2019 02:35:02 GMT

@nevets69 wrote:
solved thank-you

For future reference...what happened to resolve this ?

Re: voucher will not work

ChuckYeah — Sun, 07 Jul 2019 03:54:27 GMT

Time likely. @hairbag1 @nevets69 ?

Re: voucher will not work

Dogbert — Sun, 07 Jul 2019 06:34:11 GMT

Please share what the issue was.

I can confirm that 611 works (phone must be in the 90-days period, not permanently susupended due to no payment within 90-days).

Re: voucher will not work

GinYVR — Sun, 07 Jul 2019 07:01:23 GMT

@Dogbertit is not the problem with 611 or more accurrately *611 or #611. It is the problem with the coupon, the code has to be added to the system by the store at the point of sale. Some stores don't do it immediately so there is a lag and the voucher will not be active / valid until they do.

Re: voucher will not work

stonechucker — Mon, 08 Jul 2019 15:36:17 GMT

@GinYVR wrote:
@Dogbertit is not the problem with 611 or more accurrately *611 or #611. It is the problem with the coupon, the code has to be added to the system by the store at the point of sale. Some stores don't do it immediately so there is a lag and the voucher will not be active / valid until they do.

@GinYVR, it's just plain 611 now. Whether you add the # or the *, they're all the same, as there is no longer any voice telephone support.

All three version of 611 will get any of us to the IVR system.