topic Re: My Plan in Get Support

My Plan

JKFollett — Wed, 05 Jan 2022 13:15:04 GMT

I have purchased a new phone which is not allowing me to access the internet/email from outside my home. I took it back to where I purchased it and was told there is nothing wrong with my phone but with my phone plan. What do I have to do with Public Mobile to enable this feature? Thank you.

Re: My Plan

GR — Sun, 01 Dec 2019 23:09:26 GMT

@JKFollett do you have data on your plan?

Re: My Plan

computergeek541 — Sun, 01 Dec 2019 23:12:24 GMT

@JKFollett wrote:
I have purchased a new phone which is not allowing me to access the internet/email from outside my home. I took it back to where I purchased it and was told there is nothing wrong with my phone but with my phone plan. What do I have to do with Public Mobile to enable this feature? Thank you.

In many cases, the APN settings haven't been set correcly when mobile data doesn't work.
Try the following as a starting point: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: My Plan

totalUser — Sun, 01 Dec 2019 23:19:46 GMT

Hi @JKFollett

Which plan do you have?

Is it an lg phone? They usually have to be set up manually to work properly?

Re: My Plan

Dude_VM — Sun, 01 Dec 2019 23:41:53 GMT

Also, Make sure to check the features available in your plan. You should have internet data bundle availble to use the service properly out side home

Re: My Plan

JKFollett — Mon, 02 Dec 2019 00:22:48 GMT

Yes

Re: My Plan

JKFollett — Mon, 02 Dec 2019 00:23:26 GMT

Thanks, I will give it a try.

Re: My Plan

JKFollett — Mon, 02 Dec 2019 00:27:24 GMT

This plan includes: - 4.5GB at 3G Speed

My phone is an Asus

Re: My Plan

JKFollett — Mon, 02 Dec 2019 00:27:56 GMT

How do I check that?

Re: My Plan

GR — Mon, 02 Dec 2019 00:28:37 GMT

@JKFollett check to make sure your data is enabled and your APN settings are correct for public mobile