topic Re: Voicemail confusion in Get Support

Voicemail confusion

guomao — Wed, 05 Jan 2022 13:14:53 GMT

Just want to be clarified because I am on the limited plan.

Any incoming calls get into my voicemail box will not cost plan minutes as long as I don't retrieve them, no matter how long is the message.

If I retrieve the message from voicemail, that duration will be counted as my plan minutes, i.e. listening for 2 minutes will cost 2 minutes of usage.

Hope my understanding is correct.

Re: Voicemail confusion

Anonymous — Sat, 06 Jul 2019 02:33:44 GMT

Callers dropping to voicemail do not cost minutes. Using a different phone to listen does not cost minutes.

Using the phone pressing and holding 1 (by default) will cost minutes.

Minutes are rounded up to the next minute.

Re: Voicemail confusion

geopublic — Sat, 06 Jul 2019 02:36:20 GMT

@guomao wrote:
Just want to be clarified because I am on the limited plan.
Any incoming calls get into my voicemail box will not cost plan minutes as long as I don't retrieve them, no matter how long is the message.
If I retrieve the message from voicemail, that duration will be counted as my plan minutes, i.e. listening for 2 minutes will cost 2 minutes of usage.
Hope my understanding is correct.

@guomao Yes your understanding is correct. If you don't want to use up minutes you can retrieve you VM s by dialing the PM main vm number from a landline or a wifi based calling app like Google Hangouts Dialer.

PM VM number area code 580-4001

Re: Voicemail confusion

ChuckYeah — Sat, 06 Jul 2019 02:36:01 GMT

Re: Voicemail confusion

GinYVR — Sat, 06 Jul 2019 02:48:05 GMT

@guomao Actually the clock starts when you press SEND on your phone.. not when you start listening. It is also rounded up to the nearest minute.

Re: Voicemail confusion

sunflowershine — Sat, 06 Jul 2019 02:54:47 GMT

@guomao If you doesn't want people to leave message at all, you can kind of disable the function.

dial into your voicemail and log in with your PIN.
In the main menu, press 3 (manage greetings),
then 4 (manage extended absence greeting),
then 2 (record a new extended absence greeeting) and record a message that indicates to your caller you are not accepting messages.
Then press 4 to turn on extended absence
Finally, press 5 to dissallow anyone to leave you a message.

Re: Voicemail confusion

computergeek541 — Sat, 06 Jul 2019 03:55:42 GMT

@guomao wrote:
Just want to be clarified because I am on the limited plan.
Any incoming calls get into my voicemail box will not cost plan minutes as long as I don't retrieve them, no matter how long is the message.
If I retrieve the message from voicemail, that duration will be counted as my plan minutes, i.e. listening for 2 minutes will cost 2 minutes of usage.
Hope my understanding is correct.

Yes, this is correct as was mentioned in your other message thread. Someone leaving you a message does not use up minutes. That's why when it comes to your usage details showing outgoing calls to the voicemail deposit number wouldn't concern me. Your phone not ringing could have just been some strange quirk while the numbe porting was being completed.

Re: Voicemail confusion

will13am — Sat, 06 Jul 2019 04:25:09 GMT

I know it is not a direct answer to the question, however it is a practical one. Long distance minutes cost $5/500 minutes. Let's not fret over a penny or two.

Re: Voicemail confusion

Anonymous — Sat, 06 Jul 2019 04:30:35 GMT

@ChuckYeah wrote:

Welcome to Public Mobile where things aren't quite so literal and exceptions abound. Some of the things in your image are not reality. But I guess they could change to become so. But this place works at a glacial pace to fix these kinds of things.