topic Re: Can't send/receive texts in Get Support

Can't send/receive texts

Justine19 — Wed, 05 Jan 2022 13:14:27 GMT

Yesterday I activated my Sim card, but I have only been able to text a few people. Others are not receiving my texts nor am I am ro receive texts from them.

Re: Can't send/receive texts

GR — Sun, 01 Dec 2019 14:17:16 GMT

@Justine19 start by restarting your phone! Do you have an iPhone that would be mixed up between iMessage and text?

Re: Can't send/receive texts

Justine19 — Sun, 01 Dec 2019 14:19:18 GMT

Ive restarted my phone multiple times. Turned my phone off, taken the sim card out and reput back in. I have a Samsung.

Re: Can't send/receive texts

GR — Sun, 01 Dec 2019 14:23:12 GMT

@Justine19 you can click on the question mark on the right hand side of the page and start a conversation with Simon the chat bot and get a ticket and the moderators will look into it. Make sure you get to submit ticket. They'll probably get back to you sometime today

Re: Can't send/receive texts

sprosser — Sun, 01 Dec 2019 14:33:35 GMT

@Justine19 wrote:
Yesterday I activated my Sim card, but I have only been able to text a few people. Others are not receiving my texts nor am I am ro receive texts from them.

Are the people you're having trouble texting using iPhones? The latest iOS update caused some issues sending/receiving texts, but somewhat randomly so it's hard to pin down. I don't know if the issue extends to texts between iPhone and Android devices, but if all of your problematic texts are to iPhones it might actuallly be on their end.

Re: Can't send/receive texts

geopublic — Sun, 01 Dec 2019 14:59:40 GMT

@Justine19 Did you also port your number? Insert the previous sim in your phone if it still works then the port is not complete.

Re: Can't send/receive texts

Justine19 — Sun, 01 Dec 2019 15:01:45 GMT

My previous sim still works. How do I complete the port?

Re: Can't send/receive texts

GR — Sun, 01 Dec 2019 15:02:25 GMT

@Justine19 click on the question mark

Re: Can't send/receive texts

geopublic — Sun, 01 Dec 2019 15:06:08 GMT

@Justine19 wrote:
My previous sim still works. How do I complete the port?

@Justine19 if it's been less 4 hours wait. Otherwise submit a ticket to PM and ask them to check it. To submit a ticket do the following:

Re: Can't send/receive texts

Dunkman — Sun, 01 Dec 2019 16:15:54 GMT

@Justine19

Does not look like completedly a porting issues, since you are unable to send texts to everyone. Does your talk work? What about data?

As you wait for moderator help,

maybe try your SIM card in another phone to determine whetehr hardware issue versus PM service issue

Network reset.

Re: Can't send/receive texts

geopublic — Sun, 01 Dec 2019 16:29:47 GMT

@Justine19 if you put in your old sim in your phone did it stop working? If yes, then the port completed. Welcome to PM.