topic Re: Unable to Activate account, stuck on "Please wait while your activation is being processed& in Get Support

Unable to Activate account, stuck on "Please wait while your activation is being processed"

baggabaani — Tue, 04 Jan 2022 18:00:12 GMT

I am a new Public Mobile user, and I have attempted to activate my Public sim four times with no luck. I get to the last step, click activate and I get stuck on with the message "Please wait while your activation is being processed". I have read through the forums, and it seems that I require assistance from a PM Moderator.

Any help would be greatly appreciated.

Re: Unable to Activate account, stuck on "Please wait while your activation is being processed&

Chaos_Scorpio — Tue, 30 Aug 2016 11:50:00 GMT

have you tried a different browser? is all the information entered properly (sim number, your info, etc)?

When I ran it, took about a minute to process. I used Firefox

@Mary_M or @Shazia_K can help if a background issue (mods), I think they start work in 1.25 hr

Re: Unable to Activate account, stuck on "Please wait while your activation is being processed&

Shazia_K — Tue, 30 Aug 2016 13:31:47 GMT

Hello @baggabaani,

Welcome to Public Mobile,

I'm sorry to hear about the activation glitch, can you please send me a private message with your Public Mobile SIM card number?

Thanks,

Shazia

Re: Unable to Activate account, stuck on "Please wait while your activation is being processed&

baggabaani — Tue, 30 Aug 2016 14:19:36 GMT

Hi @Shazia_K

I have sent you my SIM # via private message.

Re: Unable to Activate account, stuck on "Please wait while your activation is being processed&

Shazia_K — Tue, 30 Aug 2016 14:21:18 GMT

@baggabaani,

Can you verify your private messages ? I have replied a while ago 🙂

Thanks,

Shazia

Re: Unable to Activate account, stuck on "Please wait while your activation is being processed&

axa2192 — Mon, 09 Sep 2019 18:05:16 GMT

Hi!

I'm having the same problem when trying to activate my friend's account. We get stuck on "please wait while your activation is being processed" for an extended period of time. Can you help us?