topic Re: cancel autopay in Get Support

cancel autopay

Bernard2 — Wed, 05 Jan 2022 13:14:18 GMT

Re: cancel autopay

geopublic — Thu, 04 Jul 2019 21:26:56 GMT

@Bernard2 Login your selfserve account and remove your credit card.

Re: cancel autopay

Bernard2 — Thu, 04 Jul 2019 21:28:53 GMT

the self serve account says it is not recognizing the email addrss

Re: cancel autopay

shskr — Thu, 04 Jul 2019 21:31:09 GMT

To cancel autopay, go to payment tab and at the bottom there is manage my card. Delete card and you will not be on autopay.

Re: cancel autopay

geopublic — Thu, 04 Jul 2019 21:32:11 GMT

@Bernard2 wrote:
the self serve account says it is not recognizing the email addrss

@Bernard2 Is your account still active? Did you port out? If it's still active try dialing 611. If it's not active you need to ask a moderator to do it.

To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team

Re: cancel autopay

Bernard2 — Thu, 04 Jul 2019 21:32:55 GMT

the payment tab in the self serve account? i have tried to set up an account but get a reply saying the email address is not recognized

Re: cancel autopay

RossN — Thu, 04 Jul 2019 21:33:26 GMT

@Bernard2 You could contact a moderator to help fix your account https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cancel autopay

shskr — Thu, 04 Jul 2019 21:36:30 GMT

@Bernard2 wrote:
the payment tab in the self serve account? i have tried to set up an account but get a reply saying the email address is not recognized

Yes, but if you can't log in to self serve try Forgot password in the log in page (self serve)

Re: cancel autopay

Bernard2 — Thu, 04 Jul 2019 21:46:02 GMT

I clicked 'forgot password' and still getting a message unable to verify email address

Re: cancel autopay

Bernard2 — Thu, 04 Jul 2019 21:47:06 GMT

the page says it needs the email adress to verify the account

Re: cancel autopay

Bernard2 — Thu, 04 Jul 2019 21:48:38 GMT

the phone is lost so i cannot dial 611

Re: cancel autopay

Bernard2 — Thu, 04 Jul 2019 21:50:58 GMT

I am being charged since i lost my phone in February. I need help to stop the autopay.

Re: cancel autopay

Bernard2 — Thu, 04 Jul 2019 21:54:05 GMT

I cannot sign into the self serve account. it says the email is not recognized to verify the account

Re: cancel autopay

Lieux — Thu, 04 Jul 2019 21:55:37 GMT

@Bernard2 wrote:
the page says it needs the email adress to verify the account

If you still are unable to login write a private message to the moderator here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and they will help you. Waiting time is few hours to 2 days but they work 7/7 days.

Re: cancel autopay

Bernard2 — Thu, 04 Jul 2019 22:03:32 GMT

Sent them a message. Thanks.