topic Re: Related to billing in Get Support

Related to billing

sarabjeet590 — Wed, 05 Jan 2022 13:14:01 GMT

I charged twice let me know what should I do ?

Re: Related to billing

sarabjeet590 — Thu, 04 Jul 2019 14:12:51 GMT

By mistake I charged please let me know what should I do now ??

Re: Related to billing

Triguy — Thu, 04 Jul 2019 14:13:52 GMT

If you can post more details. If you still think it was an error then contact a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Related to billing

geopublic — Thu, 04 Jul 2019 15:23:29 GMT

@sarabjeet590 wrote:
By mistake I charged please let me know what should I do now ??

@sarabjeet590 Glad to see that you solved your problem but a solution should not be a question because it won't help any future customers browsing this thread for answers. Please edit you post and provide a descriptive answer.

If you are still having the problem dial 611 on your phone and listen to the account balance reply. If you have an account balance that includes you second payment then those funds will be applied first against your next renewal.

Re: Related to billing

dna2016 — Thu, 04 Jul 2019 15:15:14 GMT

@sarabjeet590 as the others have mentioned when you say you were charged twice, were you trying to change your plan, or was this part of your normal payment cycle?

Also, if you're looking at your online credit card statement, sometimes you'll see the charge plus another one sitting in pending, just give it an extra day or two days and the pending one will disappear, I sometimes see that in my PC Mastercard online account.

If the actual payments have cleared and it is truly 2 charges on your account, then you'll need to message a MOD.