topic Re: Porting Number in Get Support

Porting Number

wcoms — Wed, 05 Jan 2022 13:13:53 GMT

Hello,

Someone from public mobile called me today saying there was an issue porting my old number over and asked me for my old phone's IMEI. However I couldn't get it for them (away from home at the time) so she told me to post here. Can someone reach out to me?

Thanks,

Re: Porting Number

GR — Sat, 30 Nov 2019 22:36:36 GMT

@wcoms click on the question mark on the right hand side of the page and ask them for help with a stuck port. Make sure You get to submit ticket. The moderators will get back to you hopefully this evening

Re: Porting Number

popping — Sat, 30 Nov 2019 22:37:22 GMT

@wcoms

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.

Re: Porting Number

hairbag1 — Sat, 30 Nov 2019 23:27:18 GMT

@popping...can you expand on your suggestion for dealing with Simon...I've typed "contact human" as you directed...at least 12 attempts with no success. Close as I can get is "Contact Moderators". Are there some magic words for "Submit a Ticket" that Simple Simon will understand ?

I've directed questions to Simon, as you have...but not sure if I'm giving proper direction. TIA.

Re: Porting Number

computergeek541 — Sat, 30 Nov 2019 23:53:47 GMT

@hairbag1 wrote:
@popping...can you expand on your suggestion for dealing with Simon...I've typed "contact human" as you directed...at least 12 attempts with no success. Close as I can get is "Contact Moderators". Are there some magic words for "Submit a Ticket" that Simple Simon will understand ?
I've directed questions to Simon, as you have...but not sure if I'm giving proper direction. TIA.

You can type in just "rep". You'll be sent to the form to open a ticket in 2 mouse clicks after that.