topic Re: account suspended / deactivated in Get Support

account suspended / deactivated

Grannie — Wed, 05 Jan 2022 13:13:52 GMT

My account payment was due at midnight tonight. Usually I get a reminder on my phone but this time I found I could not text to a long distance #, and could not phone any where (It said I did not have an active account?) When I went on line to make my payment at 5:30 it said my account had been suspended but I had a credit balance of $1.00. Now that I have paid, things seem to be working fine but earlier to day it caused a lot of chaos. What happened???

Re: account suspended / deactivated

dabr — Thu, 04 Jul 2019 00:53:04 GMT

@Grannie wrote:
My account payment was due at midnight tonight. Usually I get a reminder on my phone but this time I found I could not text to a long distance #, and could not phone any where (It said I did not have an active account?) When I went on line to make my payment at 5:30 it said my account had been suspended but I had a credit balance of $1.00. Now that I have paid, things seem to be working fine but earlier to day it caused a lot of chaos. What happened???

I've read from other posters that errant messages on the day/night of payment can occur and it's best to ignore them unless you've lost service completely. Good to hear everything is now working properly though.

Re: account suspended / deactivated

Dunkman — Thu, 04 Jul 2019 00:52:28 GMT

@Grannie

Are you on autopay?

Hard to say... is it possible that it was due midnight last night? Then your plan expired. You then paid the account today to restart your account.

Re: account suspended / deactivated

Grannie — Thu, 04 Jul 2019 02:42:12 GMT

I DID lose phone service and some text service.

Re: account suspended / deactivated

Grannie — Thu, 04 Jul 2019 02:44:03 GMT

Not on autopay. Not due yesterday. I DO notice that August's due date has changed from the 3rd to the 1st.

Re: account suspended / deactivated

dabr — Thu, 04 Jul 2019 02:47:39 GMT

@Grannie wrote:
Not on autopay. Not due yesterday. I DO notice that August's due date has changed from the 3rd to the 1st.

PM's billing cycle is every 30 days not monthly, so dates will be different every time.

Re: account suspended / deactivated

GinYVR — Thu, 04 Jul 2019 02:52:08 GMT

@Granniesince we are all just regular Public Mobile users we don't have access to your account information.. You would want to contact the Moderators. However if your renewal date shifted up that means you might have reset / changed your plan to another one or as @dabr suggested might just be 30 days cycle. Also a suggestion for future is to keep some credit in your account that can cover your renewal. That way even if autopay failed, your service would not be affected. I know it is stupid, but it is one of Public Mobile's quirks.. a lot of us just put up with it to save a few bucks.

Re: account suspended / deactivated

Grannie — Thu, 04 Jul 2019 03:30:21 GMT

Yes, but my payments then should be due June 3, July 3 and August 2.

Re: account suspended / deactivated

Grannie — Thu, 04 Jul 2019 03:34:05 GMT

No, haven't reset or changed plan. I will contact moderator, tho'. Thanks for the tip.+

Re: account suspended / deactivated

BEB89 — Thu, 04 Jul 2019 03:36:49 GMT

Plans are 30 days so each month the date could change