topic Re: Invalid SIM in Get Support

Invalid SIM

Awtajewdan — Wed, 05 Jan 2022 13:13:50 GMT

I am on PM for a bit and now my wife wants her PM Sim activated. As soon as the sim# is being entered a red INVALID SIM pops up. We bought the SIM at Wow Mobile. Does anybody know why this is happening? ( we really want to hit the Black Friday Promos)

Re: Invalid SIM

dabr — Sat, 30 Nov 2019 21:12:12 GMT

@Awtajewdan wrote:
I am on PM for a bit and now my wife wants her PM Sim activated. As soon as the sim# is being entered a red INVALID SIM pops up. We bought the SIM st Wow Mobile. Does anybody know why this is happening? ( we really want to hit the Black Friday Promos)

You should submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in 'rep', then select 'contact us', then 'submit ticket' and follow the rest of the prompts to complete the ticket submission.

Re: Invalid SIM

geopublic — Sat, 30 Nov 2019 21:21:55 GMT

@Awtajewdan wrote:
I am on PM for a bit and now my wife wants her PM Sim activated. As soon as the sim# is being entered a red INVALID SIM pops up. We bought the SIM st Wow Mobile. Does anybody know why this is happening? ( we really want to hit the Black Friday Promos)

@Awtajewdan It appears that the sim card has already been activated. If that error appeared as soon as you entered the number then take it back and ask for a new card. If you activate your card at a retail location you will get a free card anyway. Don't forget to use your referral code.

Re: Invalid SIM

popping — Sat, 30 Nov 2019 22:32:31 GMT

@Awtajewdan

Restart browser and try the activation again. Double check the serial number.

Re: Invalid SIM

Awtajewdan — Sun, 01 Dec 2019 06:23:12 GMT

Thankyou. Restarted my device and it all worked.