topic Re: Voicemail not working in Get Support

Voicemail not working

Shutdown — Wed, 05 Jan 2022 13:13:46 GMT

Anytime I enter voicemail now it asks for pin then asks me to press 1 to get a temporary password. After doing that it just keeps repeating the same thing over again. Is this happening to anyone else? I have tried force resetting it from my account it didn't work I still can't access my voicemail.

Re: Voicemail not working

Anonymous — Wed, 03 Jul 2019 21:14:31 GMT

@Shutdown wrote:
Anytime I enter voicemail now it asks for pin then asks me to press 1 to get a temporary password. After doing that it just keeps repeating the same thing over again. Is this happening to anyone else? I have tried force resetting it from my account it didn't work I still can't access my voicemail.

I don't think you're dialing in to the right voicemail. Check your voicemail call forwarding options. Should be something like your provincial area code and 580 4001. Did you change dialers or something?

Re: Voicemail not working

Shutdown — Wed, 03 Jul 2019 21:18:11 GMT

No and my voicemail number is my number which is correct. It just keeps looping where it asks me to request a temporary password which just keeps looping the same thing. And yes it was working fine before. This is the first time this has ever happened to me.

Re: Voicemail not working

RossN — Wed, 03 Jul 2019 21:18:08 GMT

@Shutdown hi by any chance are you on the 10 or 15 dollar plan and run out of minutes? can you try to call in from anther phone ?

Re: Voicemail not working

Shutdown — Wed, 03 Jul 2019 21:18:35 GMT

I'm on the $40/5gb plan.

Re: Voicemail not working

RossN — Wed, 03 Jul 2019 21:20:37 GMT

Ok just a thought, see if you can dial in from another phone with your password if one is avaliable

Re: Voicemail not working

Maple98 — Wed, 03 Jul 2019 21:24:00 GMT

@Shutdown wrote:
Anytime I enter voicemail now it asks for pin then asks me to press 1 to get a temporary password. After doing that it just keeps repeating the same thing over again. Is this happening to anyone else? I have tried force resetting it from my account it didn't work I still can't access my voicemail.

Have you tried restarting your phone?

Re: Voicemail not working

Shutdown — Wed, 03 Jul 2019 21:28:04 GMT

It would call my phone not my voicemail if I called my number.

Re: Voicemail not working

Shutdown — Wed, 03 Jul 2019 21:32:32 GMT

I'm just going to contact a mod and see if they can fix this then.

Re: Voicemail not working

RossN — Wed, 03 Jul 2019 21:35:18 GMT

@Shutdown from the help section To access voicemail messages from your mobile device, hold down the ‘1’ key on your phone keypad. You can also access your voicemail from a landline or any other phone line, by dialing your 10-digit phone number, selecting ‘Send’ or ‘Call’ and then pressing ‘*’ to skip the system greeting.

Re: Voicemail not working

RossN — Wed, 03 Jul 2019 21:37:46 GMT

@Shutdown here is the moderator link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voicemail not working

Anonymous — Wed, 03 Jul 2019 21:45:41 GMT

@Shutdown wrote:
It would call my phone not my voicemail if I called my number.

That's exactly correct. But there's call forwarding in your phone that if you don't answer a call it will call forward somewhere. That somewhere would be one of the voicemail access numbers here. Set your call forwarding to a relevant number in that list and it should get to your voicemail.

Re: Voicemail not working

Shutdown — Wed, 03 Jul 2019 21:47:14 GMT

I want it fixed not a work around so I'll need a mod. I've already contacted them.

Re: Voicemail not working

Anonymous — Wed, 03 Jul 2019 21:53:43 GMT

@Shutdown wrote:
I want it fixed not a work around so I'll need a mod. I've already contacted them.

Suit yourself. It's not a workaround. It's how the thing works. Check your call forwarding options in your dialer. Call one of those numbers in that list and it should get to your voicemail. But whatever.

Re: Voicemail not working

geopublic — Wed, 03 Jul 2019 23:14:31 GMT

@Shutdown wrote:
I want it fixed not a work around so I'll need a mod. I've already contacted them.

@Shutdown Use selfserve to access your account and select the reset voicemail password option. From your phone hold down the 1 key enter your phone number as the password.

Re: Voicemail not working

Shutdown — Wed, 03 Jul 2019 23:16:01 GMT

I wrote I already tried that it didn't work.

Re: Voicemail not working

geopublic — Wed, 03 Jul 2019 23:26:57 GMT

@Shutdown wrote:
I wrote I already tried that it didn't work.

@Shutdown What happens when you call 6475804001?

Re: Voicemail not working

Shutdown — Wed, 03 Jul 2019 23:28:16 GMT

The exact same thing. I've tried that one too.

Re: Voicemail not working

Anonymous — Wed, 03 Jul 2019 23:42:55 GMT

@Shutdown

1. call your number from another phone, don't answer it...does it drop to your greeting and allow leaving a recording?

2. if so then call again and during the greeting press * and then your 10 digit number as the password...does that get you into your voicemail control?

3. call the number from your phone that geopublic wrote above...do you get to your voicemail control? (Maybe it asks for a password. There's a setting to turn off requiring a password when calling voicemail from the phone.)

Re: Voicemail not working

bravo_md — Thu, 04 Jul 2019 00:05:19 GMT

When I've checked my call history I've notice 6 or more calls from my phone number to voice mail [my area code] 580-4001 a day, even when I don't check my voice mail. Any reason why that's happening? thanks