topic Re: Porting from Bell / Incoming calls only in Get Support

Porting from Bell / Incoming calls only

vbcrain — Tue, 04 Jan 2022 18:00:09 GMT

Hello,

Wondering if anyone can help me with my porting from Bell. I activated my SIM and requested my number be ported from Bell on Friday August 26 but I am still only able to make outgoing calls.

Incoming calls go directly to my Bell voicemail and I cannot recieve incoming calls or send texts. I have contacted Bell and they have said the issue lies with PublicMobile to resolve. I've also submitted a support request but have not receive a response.

Any help appreciated,

Thanks

Re: Porting from Bell / Incoming calls only

Pier — Mon, 29 Aug 2016 17:09:14 GMT

Hello!

Send a private message to Shazia_K or Mary_M and they will take care of that. Be patient and you'll get it fixed soon by them.

@Shazia_K, @Mary_M

Cheers,

Re: Porting from Bell / Incoming calls only

vbcrain — Mon, 29 Aug 2016 17:13:51 GMT

Thanks Pier,

Have sent to pm to Shazia_K.

Re: Porting from Bell / Incoming calls only

srlawren — Mon, 29 Aug 2016 17:34:58 GMT

@Pier I hope @Shazia_K can resolve this for you quickly.

Re: Porting from Bell / Incoming calls only

Shazia_K — Mon, 29 Aug 2016 17:41:14 GMT

Hey @srlawren,

Did you have your afternoon coffee? hehe 😉 @vbcrain I have received a private message from you but you forgot to include the following:

- Your Public Mobile SIM card #

- Porting #

- Account # with Bell

Thanks,

Shazia

Re: Porting from Bell / Incoming calls only

srlawren — Mon, 29 Aug 2016 17:51:53 GMT

@Shazia_K well it's still morning here on the west coast, but I did recently finish a delicious Starbucks iced coconut milk mocha macchiato... might be time to fire up the office Keurig for coffee #2 though! Cheers.

Re: Porting from Bell / Incoming calls only

vbcrain — Mon, 29 Aug 2016 17:54:19 GMT

Thanks for getting back to me Shazia_K,

pm'd you the addtional infor you requested.

Re: Porting from Bell / Incoming calls only

Shazia_K — Mon, 29 Aug 2016 17:54:20 GMT

@srlawren,

Yumm sounds delicious now i'm getting really hungry haha! Starbucks iced coconut milk mocha macchiato here I COME!

Re: Porting from Bell / Incoming calls only

Shazia_K — Mon, 29 Aug 2016 18:02:28 GMT

@vbcrain,

Perfect! Thanks!

The port has been requested, please allow at least 30 minutes to 2 hours for the port to complete. You will receive a text message saying that the port has completed and then simply reboot your phone 🙂

Thanks,

Shazia

Re: Porting from Bell / Incoming calls only

vbcrain — Mon, 29 Aug 2016 19:04:24 GMT

Portings been completed, everything works.

Thanks for your help everyone!!

Re: Porting from Bell / Incoming calls only

srlawren — Mon, 29 Aug 2016 23:03:52 GMT

Welcome aboard, @vbcrain!

Re: Porting from Bell / Incoming calls only

effigicars45 — Fri, 13 Dec 2019 01:09:48 GMT

I am a new Public mobile client. Cannot recieve incoming calls. I was with Bell

Re: Porting from Bell / Incoming calls only

effigicars45 — Fri, 13 Dec 2019 01:10:48 GMT

Its been 6 hours still no incoming calls

Re: Porting from Bell / Incoming calls only

Melch — Fri, 13 Dec 2019 01:19:26 GMT

Porting can take up to 48 hours when I moved from Rogers to Public. Ensure that your account with Bell is in good standing and nothing is holding the port up,.

Re: Porting from Bell / Incoming calls only

waternlava — Fri, 13 Dec 2019 01:41:39 GMT

It can take up to 48 hours.

@effigicars45 wrote:
I am a new Public mobile client. Cannot recieve incoming calls. I was with Bell

Re: Porting from Bell / Incoming calls only

computergeek541 — Fri, 13 Dec 2019 02:39:11 GMT

@Melch wrote:
Porting can take up to 48 hours when I moved from Rogers to Public. Ensure that your account with Bell is in good standing and nothing is holding the port up,.

It's certainly not impossible for it to take that long, but unless there's a problem with the port, transferring from one wireless provider to another should never take 48 hours.

@effigicars45 When you say Bell, do you mean Bell Canada or Bell Mobility?

Re: Porting from Bell / Incoming calls only

effigicars45 — Fri, 13 Dec 2019 10:18:29 GMT

Yes Bell Account is up to date.

Re: Porting from Bell / Incoming calls only

effigicars45 — Fri, 13 Dec 2019 10:19:30 GMT

I'm with Bell Moility

Re: Porting from Bell / Incoming calls only

PAULRANG18 — Fri, 13 Dec 2019 18:36:33 GMT

Port likely will be completed within 24 hours, from my experience.