topic Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin in Get Support

Forgot My Password does not work, and submitting a ticket throws error in console when submitting

twistedknickers — Wed, 05 Jan 2022 13:13:31 GMT

We need to change the credit card on our account. When we go to reset the password on the account it says it resets successfully, so we go to login, but it than says 'Sorry, your login attempt failed. Please try again.'.

We attempted to submit a ticket for help, but it throws an error in the console with 'Cannot read property 'city' of undefined', but city is filled out.

From previous posts over the past year it seems to be quite a problem to reset passwords. Why has this not been fixed yet????

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

kselmak — Sat, 30 Nov 2019 18:14:36 GMT

Try sending the message directly to

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

There will be no ticket number to track but they can help

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

twistedknickers — Sat, 30 Nov 2019 18:15:00 GMT

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

Triguy — Sat, 30 Nov 2019 18:16:11 GMT

Try sending a private message to a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

popping — Sat, 30 Nov 2019 18:22:10 GMT

@twistedknickers

Please note that sending private message to moerator team is fine. But your request may take longer to be worked on because the subject of your private message does not have a ticket #.

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

twistedknickers — Sat, 30 Nov 2019 18:32:09 GMT

@popping

Do you have another way to submit a ticket? If you read the full post, the submitting a ticket is not working either. It throws an error in the dev tools console with city is undefined where it clearly is filled out, and won't submit the form/ticket at all.

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

popping — Sat, 30 Nov 2019 18:45:38 GMT

@twistedknickers wrote:
@popping
Do you have another way to submit a ticket? If you read the full post, the submitting a ticket is not working either. It throws an error in the dev tools console with city is undefined where it clearly is filled out, and won't submit the form/ticket at all.

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.

Since you cannot use login method to verify you as the owner of your account, you can use the alternate method by supplying any 3 of the following account info:

- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Restart you browser or use different browser may get rid of the 'city' of undefined error.

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

twistedknickers — Tue, 03 Dec 2019 00:07:55 GMT

@popping

I have tried resetting browser history/cache and cookies. Tried a different browser same issues.

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

popping — Tue, 03 Dec 2019 00:53:05 GMT

@twistedknickers wrote:
@popping
I have tried resetting browser history/cache and cookies. Tried a different browser same issues.

Just send a private message to moderator team.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

twistedknickers — Tue, 03 Dec 2019 01:34:51 GMT

@popping

And that's what we did... I stated that in one of my last posts.

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

superskye2 — Tue, 31 Dec 2019 01:41:18 GMT

Bumping this thread to the top. I am in a similar situation. Cannot get my Forget my Password email, and when I go to submit the ticket I get console errors when inputting certain fields.

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

Luddite — Tue, 31 Dec 2019 01:59:56 GMT

@superskye2 If the reset email fails the only option is to contact the moderators. Before trying again suggest you open a new incognito browser (Chrome ideally) window. Then click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

If you still cannot submit a ticket you will need to send a private message to the moderators. Unfortunately, private messages have lower priority. Here's a link to do that: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Unsure about private messaging? See: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

superskye2 — Tue, 31 Dec 2019 02:07:09 GMT

@Luddite

Yes we have done this already, but like I said previously error consoles keep getting in the way while submitting the form. A message was sent to the moderator. I don't understand why they haven't fixed this already. Unfortunately, we are without a plan till this is fixed since our credit card expired on our account. So hopefully this is fixed quickly, and properly for the next person that experiences this.

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

Luddite — Tue, 31 Dec 2019 02:12:43 GMT

@superskye2 Painful and annoying.

Have a look at Textnow app for free, while on wifi, calling/texting over Canada/USA. That way you can, at least, stay in touch with important contacts.

I use Fongo as my backup for such situations; thankfully not need in the 4+ years with PM.

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

superskye2 — Tue, 31 Dec 2019 02:16:35 GMT

@Luddite

I do appreciate your advice 🙂

Re: Forgot My Password does not work, and submitting a ticket throws error in console when submittin

Luddite — Tue, 31 Dec 2019 02:23:16 GMT

@superskye2 Miissed that comment you need to add $ to reactivate. Have you considered getting vouchers and adding them to your account by calling 611?

Voucher locations: https://www.publicmobile.ca/en/on/store-locator

Vouchers on-line: recharge.com , https://www.ding.com , https://www.muskbird.com/public-mobile-instant-top-up/