topic Re: No voucher option in Get Support

No voucher option

ludwig — Wed, 05 Jan 2022 13:13:27 GMT

I received an email days ago letting me know that if I activated my plan before July 2nd, I would get $5 off. I did that and it charged me what I normally get charged. How can I get that discount and how could I cancel the plan. It's not fair that you guys offer something and then I can't make use of it.

Re: No voucher option

RossN — Wed, 03 Jul 2019 01:17:21 GMT

@ludwig you may want to contact a mod here

Re: No voucher option

Dunkman — Wed, 03 Jul 2019 01:27:01 GMT

@ludwig

A few others got the email. Initially, some of us thought it was a phishing email, but it is supposedly legit. Public mobile rarely sends email promotions directly to customers.

Here is the initial thread:

https://productioncommunity.publicmobile.ca/t5/Discussions/5-voucher/m-p/382930#M92706

Maybe contact moderator as described above... interesting promo....

Re: No voucher option

Roger3 — Wed, 03 Jul 2019 01:28:04 GMT

That is to promotion to reactivate your account and you should have followed the process get $5 off.

Re: No voucher option

will13am — Wed, 03 Jul 2019 01:34:06 GMT

I received the offer in one of my accounts that I have that I use for visitors. The account stays dormant for much of the year. The way to claim the $5 is simply to go and apply the voucher. You will see the funds added to the account. @ludwig , I suggest you check the email for a voucher number and apply that vourcher to your account. No need to pester the moderators.

Re: No voucher option

ludwig — Wed, 03 Jul 2019 01:53:02 GMT

It says that the promotion code is invalid.

Re: No voucher option

ludwig — Wed, 03 Jul 2019 01:54:08 GMT

The code was invalid. I don't know why. It didn't accept it.

Re: No voucher option

GinYVR — Wed, 03 Jul 2019 07:41:51 GMT

@ludwigdid you apply the voucher on the 2nd or the 1st? I would assume "before July 2nd" means you have to activate it on the 1st, the latest 23:59. Maybe you can provide your payment history and notify the moderators if you had applied the voucher on the 1st?