topic Re: autopay in Get Support

autopay

leonk — Wed, 05 Jan 2022 13:13:14 GMT

my plan experied even though I signed up for autopay on May 29 - shows unpaid

Re: autopay

shskr — Tue, 02 Jul 2019 16:34:49 GMT

@leonk wrote:
my plan experied even though I signed up for autopay on May 29 - shows unpaid

You will have to contact the moderators to get access, you can send them a private message here: link

Moderators can take anywhere from 2 to 48 hours, depending on how many customers are ahead of you.

Re: autopay

Triguy — Tue, 02 Jul 2019 17:22:35 GMT

When you log into your account - does the status show suspended ? Is your phone working ?

Usually on the renewal day it will take a few hours to update and show status back to active.

Try going into your self-serve account and reporting your phone as lost/stolen. Reactivate it shortly after. Also try manually adding $1 for a payment. If it does not work you could also try paying with a voucher.

If you still have problems then trying contacting a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: autopay

Jackhyf63 — Tue, 02 Jul 2019 19:46:54 GMT

@leonk

The account showing "expired" just before the renewal is a normal behaviour.usually PM processes payments just past midnight.you have to wait until tomorrow morning..then your account should be normal.

Re: autopay

Anonymous — Tue, 02 Jul 2019 19:57:50 GMT

@leonk wrote:
my plan experied even though I signed up for autopay on May 29 - shows unpaid

See if you can do a manual payment from the registered credit card.

Or get a voucher from a store or online and top up.

Then click on the Reactivate button in that upper warning box.

Autopay has been quite the problem for many people (not everyone) for the last few months.

Re: autopay

missorange — Tue, 02 Jul 2019 20:09:54 GMT

The autopay funtion sometimes not working properly. So try to manually load the fund before head up date.