topic Re: Can’t Change Plan in Get Support

Can’t Change Plan

owyajoe — Wed, 05 Jan 2022 13:13:10 GMT

Was able to top up account balance, but cannot change plan. Each time it brings me back to overview page, with limited account details, and no applies change. Tried private tab on iPhone with same results. Don’t have chrome browser as some mentioned.

Re: Can’t Change Plan

Triguy — Tue, 02 Jul 2019 14:58:13 GMT

Do you have a laptop or desktop with a different browser you could try ? Also you could try to clear your cache.

If you still have problems then try contacting a moderator.

Moderator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t Change Plan

ChuckYeah — Tue, 02 Jul 2019 14:59:47 GMT

Try clearing your cache and using incognito mode if your browser has it.

Re: Can’t Change Plan

PMFanatic — Tue, 02 Jul 2019 15:06:16 GMT

@owyajoe Try to log out and log back in if you haven't already. Otherwise, try private/incognito mode depending on your browser.

If all else fails, I would recommend messaging the kind folks at the Moderator_Team via this link to investigate your account and to provide some additional insight into your issue.

It helps to provide a detailed description of your problem and what your resolution goals are so they can best assist. If you are having troubles contacting the Moderator_Team, refer to the following knowledge base link. Expect a response within 1 hour or up to 48 hours depending on volumes...

Best of luck!

Re: Can’t Change Plan

owyajoe — Tue, 02 Jul 2019 15:37:59 GMT

Tried the laptop, tried clearing cache, tried private browser, still the same problem. I’m going to email a Mod now.

Re: Can’t Change Plan

owyajoe — Tue, 02 Jul 2019 17:21:48 GMT

Figured our the problem. I was selecting the same plan I had because I just wanted to renew it since I was out of data instead of getting the add on. It wasn’t registering because I was selecting the same plan I presume. Not sure how else I would have had to renew my plan...

Re: Can’t Change Plan

Anonymous — Tue, 02 Jul 2019 17:26:32 GMT

@owyajoe wrote:
Figured our the problem. I was selecting the same plan I had because I just wanted to renew it since I was out of data instead of getting the add on. It wasn’t registering because I was selecting the same plan I presume. Not sure how else I would have had to renew my plan...

That's correct. We need moderator assistance to renew the same plan early.

If it's not a grandfathered plan or a no longer available promo plan then you *could* change down to the $10 plan and then back up to the plan you want. Or you *could* use the BYO to select the same features that you wanted. Then set up returning to your previous plan for your next renewal.

Keep in mind that doing immediate plan changes loses what you just spent or have already spent. No refunds or pro-rating here.