topic Re: porting from koodo prepaid in Get Support

porting from koodo prepaid

Andy3030 — Tue, 04 Jan 2022 18:00:01 GMT

I just signed up for Public mobile plan (with a new number). I need to port my Koodo prepaid number and am having problems through the website (like many others it appears). My Koodo prepaid renews in two days and I would like to port before then. Please assist. Thank you.

Re: porting from koodo prepaid

Pier — Fri, 26 Aug 2016 22:00:10 GMT

hello!

Sorry to hear that. Just send a private message to Shazia_K or Mary_M and one will be assisting you in the process. Welcome on board and enjoy your service.

Cheers.

Re: porting from koodo prepaid

Luddite — Fri, 26 Aug 2016 23:46:59 GMT

@Pier It's simpler just to tag @Mary_M @Shazia_K rather than suggesting a private message. The private messaging will only save time if the client supplies all the needed info.

I have never tried it, but apparently leaving a message on the PM Facebook page will receive a response.

Re: porting from koodo prepaid

Andy3030 — Sat, 27 Aug 2016 12:48:02 GMT

Thanks to both of you. @Mary_M, I have sent you PM with relevant info for my port. Looking forward to my new service.

Re: porting from koodo prepaid

Andy3030 — Sat, 27 Aug 2016 19:36:55 GMT

Ported successfully by @Mary_M. For anyone following this thread, make sure you change your APN settings for data to work properly. Search"APN" on the forum or Google it.

Re: porting from koodo prepaid

Rockdaddy22 — Mon, 29 Aug 2016 12:45:14 GMT

Glad Mary was able to solve this for you, welcome to the PM family. 🙂

Re: porting from koodo prepaid

Rockdaddy22 — Wed, 12 Oct 2016 05:04:18 GMT

I'll also tag @Saray_O just in case she's the first one in, in the morning. I'm sorry you're experiencing this issue, hopefully it's an easy fix in the morning.

Re: porting from koodo prepaid

alice_z — Mon, 05 Dec 2016 22:15:37 GMT

I also had a pronlem with porting koodo prepaid number to my pc phone, and I send email 3 times!! BUT none of them were replied, which made me feel disappointed. Did anyone can help me to solve this problem??? @Mary_M @Shazia_K @Pier

Re: porting from koodo prepaid

alice_z — Tue, 06 Dec 2016 00:06:24 GMT

Already solve, used one hour. Thank u guys so much! This community is awesome!!! 5/5 starts!! ^_^

Re: porting from koodo prepaid

Rockdaddy22 — Tue, 06 Dec 2016 01:13:29 GMT

Great news 🙂

Re: porting from koodo prepaid

JerryTang96 — Tue, 06 Dec 2016 15:03:03 GMT

I send the private message to @Mary_M and @Shazia_K 2 weeks ago about the problem of the porting from Koodo prepaid but never get reply and port. can any of them help me resolve this ?

my support request (#4893-1754)

Re: porting from koodo prepaid

Rockdaddy22 — Tue, 06 Dec 2016 15:04:47 GMT

@Shazia_K if you have a chance do you think you could please take a look at this.

Re: porting from koodo prepaid

Shazia_K — Tue, 06 Dec 2016 15:23:07 GMT

Hey @JerryTang96,

Sorry for the late reply,

Can you please reboot your phone? the transfer has been completed.

Thanks @Rockdaddy22,

Shazia

Re: porting from koodo prepaid

Rockdaddy22 — Tue, 06 Dec 2016 15:24:36 GMT

There you go Jerry 🙂

Re: porting from koodo prepaid

JerryTang96 — Tue, 06 Dec 2016 15:49:44 GMT

awesome!!! thanks,A GREATE COMMUNITY !!

Re: porting from koodo prepaid

kathwilkins — Sun, 23 Dec 2018 04:23:26 GMT

I need to port my Koodo prepaid number to my new Public Mobile account. This should not be this hard, please help.

Re: porting from koodo prepaid

Anonymous — Sun, 23 Dec 2018 04:25:24 GMT

@kathwilkins wrote:
I need to port my Koodo prepaid number to my new Public Mobile account. This should not be this hard, please help.

Koodo prepaid requires the moderator.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

Re: porting from koodo prepaid

kathwilkins — Sun, 23 Dec 2018 04:25:35 GMT

So, if I don't hear back asap I am going to be charged 20.00 by koodo for renewing my plan. This was not my understanding when I went "IN STORE" as the promotion suggested to port my number and sign up for Public Mobile.

Re: porting from koodo prepaid

Anonymous — Sun, 23 Dec 2018 04:27:40 GMT

Hi @kathwilkins. Unfortunately, since Koodo & Public Mobile share some back end administrative setup (or something like that), porting a Koodo prepaid number to Public Mobile requires the assistance of a moderator (PM staff).

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Note that they are currently running at about a 2-3 day wait...

Re: porting from koodo prepaid

Anonymous — Sun, 23 Dec 2018 04:29:25 GMT

@kathwilkins, There was a promotion at a Koodo store to transfer to Public Mobile? Seems extremely odd...