topic Re: SIM Card Not Activating in Get Support

SIM Card Not Activating

tylah — Wed, 05 Jan 2022 13:12:55 GMT

Happy Black Friday,

I was brought back to Public after a couple of years thanks to this amazing Black Friday promotion they have going on...but my SIM card is not activating. It keeps saying activation failed!

Can someone help to fix this?

Thanks,

Tylah

Re: SIM Card Not Activating

GinYVR — Sat, 30 Nov 2019 00:54:17 GMT

@tylahIf you haven't been billed yet.. wait for an hour until the SIM card has been unlocked by the activation server and try again.

Re: SIM Card Not Activating

ShawnC13 — Sat, 30 Nov 2019 00:58:29 GMT

@tylah wrote:
Happy Black Friday,

I was brought back to Public after a couple of years thanks to this amazing Black Friday promotion they have going on...but my SIM card is not activating. It keeps saying activation failed!

Can someone help to fix this?

Thanks,
Tylah

You did purchase a new sim card correct? Just asking because you said back to PM. If it is a new sim try your browser in incognito or private mode.

Re: SIM Card Not Activating

ChuckYeah — Sat, 30 Nov 2019 00:59:15 GMT

Yeah, best way to set up a new account is on a laptop or computer using Chrome in incognito mode. SIMs are rarely defective, so if it doesn't work, clear your cache, go into incognito mode and try again. If that doesn't work, wait an hour and try again.

Then contact @CS_Agent , if required.