topic roaming in Get Support

roaming

Darlenegood — Wed, 05 Jan 2022 13:12:36 GMT

How long dose it take for a add to show up on the account I add talk and texting USA roaming for 10 day it not showing under my purchases

Re: roaming

ShawnC13 — Fri, 29 Nov 2019 16:37:16 GMT

@Darlenegood wrote:
How long dose it take for a add to show up on the account I add talk and texting USA roaming for 10 day it not showing under my purchases

Purchasing addons is a two step process. Here is a great tutorial on how to purchase addons created by @srlawren https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Add-ons are active right after the second step is completed

Re: roaming

popping — Fri, 29 Nov 2019 17:22:22 GMT

@Darlenegood

Check the available fund in your self-serve account. You need to purchase the add-ons after adding fund to your account. Otherwise, the fund is just sitting in your account.

Re: roaming

AE_Collector — Fri, 29 Nov 2019 17:53:11 GMT

And also know that once it is actually purchased, the clock (calendar ?) is running. It last for 10 days and then expires.

AE_Collector

Re: roaming

Darlenegood — Fri, 29 Nov 2019 17:59:23 GMT

I did buy the roaming I had 31.00 and I buy the roaming talk and text for 15 and now there is 16.00 left on my account it just not show on the my account

Re: roaming

PAULRANG18 — Fri, 29 Nov 2019 18:01:33 GMT

You should purchase the add on when you get to your destination so you get the full benefit of it. Usage begins at that point. If you buy before, you've lost some usage.

Re: roaming

popping — Fri, 29 Nov 2019 18:02:31 GMT

@Darlenegood wrote:
I did buy the roaming I had 31.00 and I buy the roaming talk and text for 15 and now there is 16.00 left on my account it just not show on the my account

If you don't see the US roaming add-on usage line on your overview page, create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.

Re: roaming

srlawren — Sun, 01 Dec 2019 19:08:16 GMT

@popping wrote:
@Darlenegood wrote:
I did buy the roaming I had 31.00 and I buy the roaming talk and text for 15 and now there is 16.00 left on my account it just not show on the my account
If you don't see the US roaming add-on usage line on your overview page, create a moderator support ticket using the ? button at the right side bottom corner of this page.
Keep asking SIMon to "contact human" for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.

@popping actually I'm not sure that the US Roaming Talk and US Roaming Text add-ons show up in the Overview page because they are unmetered. You have to click on Plans and Add-ons, then click on the My Add-Ons button and both shoudl be listed there, @Darlenegood