topic Re: Dropped calls in Get Support

Dropped calls

Jeanneb — Wed, 05 Jan 2022 13:12:32 GMT

Why on the middle of a call does my service/phone drop call?

Re: Dropped calls

totalUser — Fri, 29 Nov 2019 15:50:47 GMT

There were some issues with dropped calls in the past, it was affecting 15 plans with calls dropped around minute 7 and done other plans would cut off at about an hour. This problem couldn't be fixed by users, they had to contact moderators. The best is if you click on the question mark and ask to talk to human', you will have an option to creat a ticket

Re: Dropped calls

hairbag1 — Fri, 29 Nov 2019 15:48:47 GMT

@Jeanneb wrote:
Why on the middle of a call does my service/phone drop call?

Maybe you're in a fringe area where cell signal isn't too strong. Does this happen often ?

Re: Dropped calls

Jeanneb — Fri, 29 Nov 2019 15:53:29 GMT

Could be right usually at home and i live on cement apt building.

Re: Dropped calls

hairbag1 — Fri, 29 Nov 2019 15:55:17 GMT

I think you'll find that signal will improve outside on a patio or deck. You can use an antenna booster, but they can get expensive.

Re: Dropped calls

cavemantoronto — Sat, 30 Nov 2019 02:26:32 GMT

@Jeanneb wrote:
Why on the middle of a call does my service/phone drop call?

It could be anything.

Poor signal because of bad antenna in phone or tower too far (on your side or other person's side)

Network issue

One person hanging up by accident

Time limit for call at either carrier

Running out of minutes

Phone software crashing