topic New user. Having trouble setting up data on my ZTE z850 android. Cannot find "Access Point names" in Get Support

New user. Having trouble setting up data on my ZTE z850 android. Cannot find "Access Point names"

wiggymac — Wed, 05 Jan 2022 13:12:28 GMT

Cannot find "Access Point names" under the settings tab so cannot proceed. Any kind someone help?

Re: New user. Having trouble setting up data on my ZTE z850 android. Cannot find "Access Point

Triguy — Fri, 29 Nov 2019 13:50:45 GMT

Here is more info.

https://support.bell.ca/Mobility/Smartphones_and_mobile_internet/zte-smartphone.how_to_reset_the_apn_settings_to_default

Re: New user. Having trouble setting up data on my ZTE z850 android. Cannot find "Access Point

geopublic — Fri, 29 Nov 2019 15:45:00 GMT

@wiggymac wrote:
Cannot find "Access Point names" under the settings tab so cannot proceed. Any kind someone help?

@wiggymac Settings -> Network & Internet -> Mobile Networks -> Advanced.

Re: New user. Having trouble setting up data on my ZTE z850 android. Cannot find "Access Point

cavemantoronto — Sat, 30 Nov 2019 02:36:16 GMT

@wiggymac wrote:
Cannot find "Access Point names" under the settings tab so cannot proceed. Any kind someone help?

Any chance it's on Android 8.1 and it's a phone that doesn't allow APN change?

Re: New user. Having trouble setting up data on my ZTE z850 android. Cannot find "Access Point

wiggymac — Wed, 02 Dec 2020 14:21:11 GMT

It's an android 5.1. Does that allow what you mention? I really need step-by-step help. I'm a dummy.

Re: New user. Having trouble setting up data on my ZTE z850 android. Cannot find "Access Point

kaytus — Wed, 02 Dec 2020 14:38:19 GMT

You can check this out:

https://apn-canada.gishan.net/en/apn/public-mobile/android

Hope it can help.

ZTE phone - model Z850

wiggymac — Thu, 07 Apr 2022 11:57:17 GMT

I need someone to take me by the hand and help me figure out how to use DATA on this phone if it is possible. We have had it for several years, and we still have not been able to take advantage of the data usage available through the phone company. Can someone help (and just so you know, I am a technology dummy).in a step-by-step process or perhaps tell me once and for all that it cannot be achieved on this model.

Thx much.

Mac

Re: ZTE phone - model Z850

softech — Thu, 07 Apr 2022 12:08:40 GMT

@wiggymac

is your phone a ZTE Grand X2?

These are the bands on your phone, BOLD are the compatible one with PM.

3G bands HSDPA 850 / 1900 / 2100
4G bands 2, 4, 5, 7, 12, 17

According to this, your phone Data should work

What is your current APN settings? check here

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: ZTE phone - model Z850

BeachNBeer — Thu, 07 Apr 2022 12:12:07 GMT

@wiggymac What was the outcome from your old post from Nov 29 2019 about this? (Link below)

Where you able to locate APN settings and do you have ability to modify them?

https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-Having-trouble-setting-up-data-on-my-ZTE-z850-android/td-p/457781

Re: ZTE phone - model Z850

softech — Thu, 07 Apr 2022 12:17:41 GMT

Great find @BeachNBeer

@wiggymac It has been another 2 years, make sure your phone has the latest update it can get first and try to find the APN in the settings and see if it can change it.

If you still cannot find it, I suggest you to go to some Mobile store and ask them for help? Sometimes, some sales are nice and they will help. Or maybe go to a Koodo store and tell them if they can show you that this phone works with data , then you will consider joining them with your current phone (🤣)

Re: ZTE phone - model Z850

wiggymac — Thu, 07 Apr 2022 14:53:47 GMT

Simply, thank you, thank you, thank you much. Data works!!

Mac

Re: ZTE phone - model Z850

BeachNBeer — Thu, 07 Apr 2022 14:54:59 GMT

@wiggymac How did you resolve the issue?

Re: ZTE phone - model Z850

BeachNBeer — Thu, 07 Apr 2022 14:56:27 GMT

@computergeek541 could you merge threads with below?

https://productioncommunity.publicmobile.ca/t5/Get-Support/ZTE-phone-model-Z850/td-p/809529

And

https://productioncommunity.publicmobile.ca/t5/Get-Support/New-user-Having-trouble-setting-up-data-on-my-ZTE-z850-android/td-p/457781

Re: ZTE phone - model Z850

wiggymac — Thu, 07 Apr 2022 14:58:52 GMT

In the final analysis, I went back to an old post from 2020 and was able to follow through. It seems you just need enough info and to fill in enough lines of "data" to get to it.

I would not want to have to explain the process to another newcomer, however. I am still zero in tech stuff.

Re: ZTE phone - model Z850

BeachNBeer — Thu, 07 Apr 2022 14:59:55 GMT

@wiggymac Glad you got it working. Sounds like you just had to enter the APN settings correctly.

Enjoy your Data 🙂

Re: ZTE phone - model Z850

softech — Thu, 07 Apr 2022 15:01:02 GMT

@wiggymac happy that it works 🙂

yes, those process is usually automatic. But not all phones made equal with Android 🤣

Re: ZTE phone - model Z850

Yummy — Thu, 07 Apr 2022 15:56:52 GMT

@wiggymac wrote:
Simply, thank you, thank you, thank you much. Data works!!
Mac

It is not exactly OK to solution one's own answer.

There were few valid suggestions from other customers so I believe it will be fair one of them to claim solution.

Setting up data on a ZTE phone

wiggymac — Thu, 28 Apr 2022 13:38:17 GMT

(Not really a question, rather a follow-up).

Just to say a sincere thanks to those who offered help and details about this process. We have succeeded and now have full access to data and a fully functioning GPS to boot.

Hooray!

Mac

Re: Setting up data on a ZTE phone

darlicious — Thu, 28 Apr 2022 13:44:01 GMT

@wiggymac

Happy to hear it all worked out. I haven't put a SIM card in mine yet!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

Re: Setting up data on a ZTE phone

softech — Thu, 28 Apr 2022 13:46:09 GMT

@wiggymac Was it an APN issue? or was it software that needs update?

@darlicious I thought you are all settle with your Pixel.. ZTE is no where near yours.. not the camera