topic Re: Problem with Account in Get Support

Problem with Account

hamaderamsey — Wed, 05 Jan 2022 13:12:26 GMT

Hi.

I registered yesterday for a Public Mobile Account - at a retail shop in Montreal. The sales person assured me that since it was Black Friday, that I would enjoy double the data that the current plan offers. Currently it's 40 dollars with up to 5GB of data. But Because of the Black Friday offer - it should be 40 dollars with up to 10 GB of data. That being said, my account only shows 5 GB of data. How do I fix this?

Thanks

Re: Problem with Account

Triguy — Fri, 29 Nov 2019 13:46:30 GMT

In the offer details there is note that it can take two business days.

Please note it may take up to 2 business days for bonus data to be applied.

Re: Problem with Account

geopublic — Fri, 29 Nov 2019 15:49:06 GMT

@hamaderamsey Please note that the additional 5GB is a onetime addon that stays in your account until used up. It will appear in your account in a couple of days.

Re: Problem with Account

AE_Collector — Fri, 29 Nov 2019 16:13:08 GMT

Yes I predict some unhappiness coming soon. It is NOT a permanent 5Gb per month data bonus but one single 5Gb block of data that rolls over until consumed. Thus if you exhaust your plans included 5Gb of data a few days too soon the 5Gb data add-on will pick up the slack. Then when your plan renews for the next month the remainder of the 5Gb add-on waits until it may be needed again in the future.

AE_Collector

Re: Problem with Account

hairbag1 — Fri, 29 Nov 2019 16:17:51 GMT

@hamaderamsey wrote:
Hi.

I registered yesterday for a Public Mobile Account - at a retail shop in Montreal. The sales person assured me that since it was Black Friday, that I would enjoy double the data that the current plan offers. Currently it's 40 dollars with up to 5GB of data. But Because of the Black Friday offer - it should be 40 dollars with up to 10 GB of data. That being said, my account only shows 5 GB of data. How do I fix this?

Thanks

From November 25 to December 2, customers that activate online or in-store will receive a one-time bonus 5GB of data. Simply activate before December 2, 2019 11:59PM ET, on a $35+/mo plan to claim this offer. This will be applied as an Add-On. This offer is available to new customers only and not stackable with any other promos (except for Refer-a-friend bonus).

Eligible customers will be provided the one-time 5 GB data Add-On within 2 business days of activation.