topic Re: Can't pay for my account in Get Support

Can't pay for my account

Jay33 — Wed, 05 Jan 2022 13:12:22 GMT

Hello, I did not receive my usual alerts this month that my balance was lacking the funds for payment or that my payment was coming up. Naturally, I did not pay so my account got suspended........ Now, I'm trying to make a payment and it's showing "Amount Due: " with no amount and if I try to make an "amount due" payment, it says my account already has the funds................. I checked my bank and no payment has been made. Could someone check into this issue please? Thanks!

EDIT:

The system fixed itself? I guess. Just in case someone with a similar issue ends up here. The moderators did not reply to me to no surprise, and no I did not send them my information. I just went to check again and the "Amount due:" was now showing the amount. The payment went through as expected. Thanks again to @RossN & @ClaudeR for the info regarding the mods. I'm still perplexed as to why I did not receive the alert SMS about my payment due tho. So wtv I signed up for auto-pay, we can't expect too much from PM XD

Re: Can't pay for my account

Dunkman — Sun, 30 Jun 2019 14:46:39 GMT

@Jay33

The website is finicky. You could try a different web browser, clearing cache or incognito mode. Chrome incognito works well with this site.

Can you choose instead of amount due, choose Other the exact dollar amount that would equal the amount that is needed to restart account?

Re: Can't pay for my account

mh1983 — Sun, 30 Jun 2019 14:48:09 GMT

Have you encountered this before? Maybe auto pay is a better option just so you can "set it and forget it"?

Re: Can't pay for my account

RossN — Sun, 30 Jun 2019 15:08:15 GMT

@Jay33 hi you are on a public forumn talking to customers just like you we can not check in to it for you but you can contact a moderator click https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 in the meantime if you have the funds in your account try the lost/stolen trick reboot phone wait 5 minutes than click found phone sometimes that wakes things up

Re: Can't pay for my accountT

Jay33 — Sun, 30 Jun 2019 15:08:12 GMT

Thanks for the link. I was expecting moderator help for this, but did not feel like hunting down the link to contact them. I've been a member since way before Telus acquired this company and I'm well aware of the shortcomings of the service/website XD

Re: Can't pay for my accountT

ClaudeR — Sun, 30 Jun 2019 15:10:25 GMT

To reach them, you may also click on the little envelope at the right of the little bell (upright page).

🙂

Re: Can't pay for my accountT

Jay33 — Sun, 30 Jun 2019 15:27:39 GMT

Cool thanks!

Re: Can't pay for my account

Jay33 — Sun, 30 Jun 2019 17:35:54 GMT

Updated the thread, I don't seem to have the ability to close it -_- Mods you can close this one.

Re: Can't pay for my account

RossN — Sun, 30 Jun 2019 17:39:02 GMT

@Jay33 I am glad it worked out for you I suppose we have to expect a little glitch once in awhile as long as it's not to often, anywho good luck and happy long weekend!!

Re: Can't pay for my account

ClaudeR — Mon, 01 Jul 2019 12:21:37 GMT

We can see that the problem is fixed; no problem.

They don't delete the threads, because they are highly informative for all the members of the Community.

You're so very welcome!

Glad to read that everything is OK now!

Re: Can't pay for my account

ClaudeR — Mon, 01 Jul 2019 12:22:09 GMT