topic Re: Issue creating account (I hit the back button during setup, now says invalid sim) in Get Support

Issue creating account (I hit the back button during setup, now says invalid sim)

dharvey1 — Wed, 05 Jan 2022 13:11:51 GMT

Hello,
I was in the final step of setting up my account, then realized i forgot to enter the referal code from my friend, so hit the back button to go back to the first screen.

Now when i hit continue it says invalid sim and wont go past the inital screen.

Can anyone assist me with this?
Not sure if ive totally screwed or what?

The phone number port did not finalize as my old sim is still working with my old provider.

Re: Issue creating account (I hit the back button during setup, now says invalid sim)

GinYVR — Fri, 29 Nov 2019 00:52:27 GMT

@dharvey1Check your credit card to see if you have been billed. if not.. then wait an hour for the system to unlock your SIM number and try again.

Re: Issue creating account (I hit the back button during setup, now says invalid sim)

PAULRANG18 — Fri, 29 Nov 2019 00:52:33 GMT

Refresh the page and start over after several minutes. Click on continue link at bottom of every page when done.

Re: Issue creating account (I hit the back button during setup, now says invalid sim)

dharvey1 — Fri, 29 Nov 2019 02:03:38 GMT

so it came back and said try again in 50 min, the sim was locked to a session.

So i did that and got the whole way through the setup, then it was on the "Processing" screen and after a bit went to the error "Generic Error, but dont worry, try loging out and back in"

But im not able to login with the account that was created.
The SIM does not seem to be activated.

Not sure what to do now, have never has so much trouble just trying to setup an account before.

Re: Issue creating account (I hit the back button during setup, now says invalid sim)

cellphoneuser1 — Fri, 29 Nov 2019 06:21:09 GMT

@dharvey1 wrote:
so it came back and said try again in 50 min, the sim was locked to a session.

So i did that and got the whole way through the setup, then it was on the "Processing" screen and after a bit went to the error "Generic Error, but dont worry, try loging out and back in"

But im not able to login with the account that was created.
The SIM does not seem to be activated.

Not sure what to do now, have never has so much trouble just trying to setup an account before.

If youe credit card was billed, click the question mark on the lower right to open a ticket. Type in - talk to rep.